Crash when updating a project from 1.4.0 to 1.4.1 version

[Floath]

Hi,

I have indeed been facing a rather critical issue with a particular project of mine since the release of the latest update of Painter (i.e 1.4.1).

So, I open this .spp file, the usual message that tells me that Painter will update the project pops-up, and I click OK.

Then, Painter starts freezing and its memory usage begins to rise exponentially, leading to a slow and painful computer crash.
I still have a comfortable time span to abort the process fortunately, and prevent the crash from happening, but the problem remains. :/

The other thing is that there is no such problem with my other Painter project, so the concerned file might as well be corrupted, I don't know...


I would be grateful if you could provide me with a solution.

Thanks in advance!

[Froyok]

Can you send me the project ?

[Floath]

Of course, no problem. I sent it to you via PM.

Thanks!

[Froyok]

Thanks for the project ! I reproduced the memory leak on my side.
We are investigating.

[Floath]

Perfect! I am looking forward to your reply then :]

[Floath]

While waiting for an update, is there any way to get the previous version of Substance Painter ?
I have it on Steam which doesn't seem to allow any kind of version switch, but I'm guessing this could be possible with a standalone version of Painter...
Because as it is, my project is unusable and potentially lost, even though there are hours of work put into it. :/

Thanks for considering my request!

[Froyok]

You can link your steam account into your Allegorithmic account on our website. This should unlock Substance Painter. You will be able to download previous versions on the download page.

[Floath]

Thanks for the tip ! I could open my project again, all nice and clean... quite a relief ! :p