Author Topic: Activation Problem  (Read 717 times)

I just downloaded Substance Painter a few minutes ago.  I'm trying to get it activated with the information to get into my account.  I type in my email address and the SAME EXACT password I used to login, but it still doesn't let me continue.  It just says "Bad Authentification".  I don't understand why this is.  Do you have any suggestions?

Hi,

Did you purchase a license of Substance Painter? The activation will not work if it's not the case.
You can download a license file from your account as well and choose "Activate from a license file"

Cheers,
Nicolas
Director of Product Management & COO

Oh okay.  I'll try that option then.  It may work.  Thank you Nick.  I appreciate that, man.

If I dont launch Painter as Administrator it wont activate.