Author Topic: Cannot download Substances through Unity Asset (Not enough credits?)&Unity hangs  (Read 417 times)

Here's a video of the issue:

https://streamable.com/gzkjlq

Basically, there is no way to download Substances inside Unity using the official asset despite having an active subscription with plenty of downloads left (And anyway, I am simply trying to download substance files I have already used credits on previously by downloading them on the website so I already own them and they shouldn't even cost any credits). After it happens it enters some kind of loop where the window becomes laggier and you cannot attempt to download any Substances anymore. The only way to current get SBSAR's into Unity is to download them separately through the Substance Source website and then manually copy them to the Unity directory. Any update on when the asset will work correctly again for downloading assets?

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So second issue. After manually adding Substance files to Unity, there is considerable lag any time you so much as select a folder in the Project window that contains any substance files or a substance file itself inside Unity. On a decent PC, this hang can sometimes last several minutes before you can select something else, and good luck trying to actually edit a substance graph or generate multiple versions like in the demonstration video included in the Asset store. Tested in the latest version of 2020 Unity along with a 2019 version of Unity. There is a loop going from Inspector.Tick to updating the Editor and then starting over indefinitely. To try to open and edit a graph, it takes more time than to open a standalone Substance app, make changes, export all the maps, import those maps into Unity, and just use the maps without bothering with the Unity Asset at all.

I'm at a point where I need to decide now if I'm going to be using Substance inside Unity or just manually bringing in maps I export from standalone Substance applications or if I need to be using another solution entirely. This asset is currently not in a usable state, so I am wondering if it is still being developed or if this is the behavior we can expect in the foreseeable future.

Last Edit: February 21, 2021, 06:30:51 am

Here's a video of the issue:

https://streamable.com/gzkjlq

Basically, there is no way to download Substances inside Unity using the official asset despite having an active subscription with plenty of downloads left (And anyway, I am simply trying to download substance files I have already used credits on previously by downloading them on the website so I already own them and they shouldn't even cost any credits). After it happens it enters some kind of loop where the window becomes laggier and you cannot attempt to download any Substances anymore. The only way to current get SBSAR's into Unity is to download them separately through the Substance Source website and then manually copy them to the Unity directory. Any update on when the asset will work correctly again for downloading assets?

-------

So second issue. After manually adding Substance files to Unity, there is considerable lag any time you so much as select a folder in the Project window that contains any substance files or a substance file itself inside Unity. On a decent PC, this hang can sometimes last several minutes before you can select something else, and good luck trying to actually edit a substance graph or generate multiple versions like in the demonstration video included in the Asset store. Tested in the latest version of 2020 Unity along with a 2019 version of Unity. There is a loop going from Inspector.Tick to updating the Editor and then starting over indefinitely. To try to open and edit a graph, it takes more time than to open a standalone Substance app, make changes, export all the maps, import those maps into Unity, and just use the maps without bothering with the Unity Asset at all.

I'm at a point where I need to decide now if I'm going to be using Substance inside Unity or just manually bringing in maps I export from standalone Substance applications or if I need to be using another solution entirely. This asset is currently not in a usable state, so I am wondering if it is still being developed or if this is the behavior we can expect in the foreseeable future.



Hello @bcole
You should not get the error if you go directly to the Substance Source website at https://source.substance3d.com/
If you do then there is something wrong with your subscription and you should contact support.

Thx,