Author Topic: Crash 10/10 during startup - File New > Select model file > Crash  (Read 967 times)

So I do a fresh clean install, yes all my graphics drivers are up to date
- Launch Substance Painter
- File > New
- New File Dialogue Box > File: [Select]
** Crash **
Anyone know how to get around this or have a solution. Any help is greatly appreciated.
Last Edit: August 30, 2020, 09:06:51 pm

Ahh haaa! So it has somthing to do with the files in the folder that is was trying to start out in. Substance painter must try to load some info automatically on those files and then crashes. Which is a pretty bad software flaw.

Work around: Rename the folder that it is trying to start out in so it goes somewhere else instead when you hit select.

To software devs: Could you please make it so no matter what files are in the folder where substance painter first looks it will not crash. Please disable its auto meta data and what ever data auto loading file sniffing thing so it does not crash like this please.

Your log file is empty. We are not doing any "sniffing" like you said. If you can, try to attach one of the file that makes the application crash, that would help us investigate the problem. This is not an issue we are reproducing on our side for now.
Don't forget your log file. It can be exported from the Help menu of the software.
Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.