Author Topic: URGENT: Unable to Launch Alchemist (Data Compatibility Error)  (Read 1248 times)

I'm unable to launch Alchemist(so I can't get a log), and clicking "Backup & Restart" brings up the same message over and over again. I've tried reinstalling multiple times and I'm not sure what caused this. This is a huge blocker in my current production work. Please help :(
Last Edit: April 03, 2020, 02:01:47 am

Which version are you trying to install?
If you worked with the 2020.1 on projects and want to use 2019.1.4, that is not possible.
Substance Alchemist Product Manager

Hi,

Can you PM me or Baptiste your Alchemist log file situated here: C:\Users\**username**\AppData\Roaming\Allegorithmic\Substance Alchemist

Thanks in advance,
Guillaume
Last Edit: April 21, 2021, 10:04:49 am
Quality Engineer
*****************************
Alchemist User Manual
Alchemist release note
*****************************