Author Topic: Blue screen of death  (Read 1098 times)

When I opened substance for the very first time a window popped up that said that I need to change my TDR with simple instructions.
I followed the instructions and restarted my computer. Now I only get the blue screen of death and none of the options that windows supply work.

Please help, just bought this new computer.

Are you saying the same computer you changed the registry on you cannot boot up anymore without a blue screen of death? Or can you boot up but every-time you run Painter it gives you the BSOD?
I teach people how to use Substance Painter. :)

We don't provide support for Windows itself, you will have to troubleshoot the problem yourself.
If you think changing the registry setting is the source of your BSODs, try to boot Windows in safe mode. https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.