Author Topic: Substance source download error  (Read 1655 times)

download not woked with site and substance painter too.

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>ServiceUnavailable</Code>
<Message>Please reduce your request rate.</Message>
<RequestId/>
</Error>

From where are you trying to download? An internet browser or a Source integration?

i try both.
now its work. but several time ago source library on site text me error.
substance painter plugin can`t download in same time. just write: substance downloaded -0; and do nothing.

Hi @ssearsh

We had some problems with a server which prevented users from downloading some of the newest materials.
It is fixed now, you should be able to download without any problem!
PO @ Allegorithmic

On a related note and I'm sure this is related to a setting in my browser, but when I go to download a texture on the source it takes me to nyc3.digitaloceanspaces.com and this pops up:

This site can’t be reached
The connection was reset.
Try:

Checking the connection
Checking the proxy and the firewal
Running Windows Network Diagnostics
ERR_CONNECTION_RESET

The texture is in my assets folder but I get the same error. This seems to be something new because I never had this problem before today. What do I need to tell my administrator to change in my browser?

Hi revituser1

Do you still have the download problem or is it all back to normal now?
PO @ Allegorithmic

I'm still having the same issue. I'm sure this is on my end, I just need to know what to tell my administrator to do for downloads to happen. Thanks!