Hi Jeff,
From what I can see in your account, the 30 downloads were added to your account, and the website is not down so there should be no reason for it to not be working.
However, it can sometimes take some time for the downloads to be credited to your account. Have you been able to try again more recently?
If it still does not work, could you please let me know which OS, browser, and browser version you are using?
Thanks a lot !