Author Topic: 'License server problem.  (Read 982 times)

'License server problem.
The license server could not be started. Please ensure your firewall settings for this application are not too restrictive.'

It has worked well until this problem arises.
-I have closed firewall and antivirus.
-I updated the latest graphics card driver.
-I've added manually Designer to the allowed program list but same exact result.
HELP!!!   I must continue my work!
(Sorry, this is  designer problem, not  painter,send the wrong place)
Last Edit: January 02, 2018, 07:12:15 pm


Can you tell me on which OS you use ?
Which version Designer do you have ?
Do you use a private connection or your problem occurs at school/work ?

Can you try to launch Designer being completely offline ?

I will need your log file.
If you are on Windows, you will find it here : C:\Users\USER\AppData\Local\Allegorithmic\Substance Designer\log.txt

If you are on Mac : In Finder click on Go and hold Alt to display Library folder and follow this path Library\Application Support\Allegorithmic\Substance Designer\log.txt

Thanks !
QA Analyst

- windows 7
- Substance Designer 2017 2.2
- private connection