Author Topic: SP crashes on load "dll"  (Read 3544 times)

Hi,

Sp crashes on load instantly giving me this error. "image attached"

Gabe




Hi,

Sp crashes on load instantly giving me this error. "image attached"

Gabe

Hello,

Is this the first time you've ran SP or are you updating a beta build?

Cheers,

Wes
Head of Substance Demo Art Team
the3dninja@adobe.com
Twitter: The3DNinja

I had the beta, but It would never let me create a new scene. It would ask for a mesh and normal map, but when I hit ok, It would just leave the demo character on. So, I re-installed the the beta and this is when the loading error started.

Also, I purchased the steam version installed it after uninstalling the beta, but the same error on load occurs.

Thanks,
Gabe

Hi,

Which version of Windows are you using? Is it Windows Vista?

Cheers,
Nicolas
Head of Product Management

yes, vista 64.

I'm smelling a refund...

Hi,

Substance Painter is currently not compatible with Windows Vista due to a compilation issue. It should be fixed in the next build, I keep you in touch.

Cheers,
Nicolas
Head of Product Management