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Messages - Galen Helfter

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Right now it rerenders on load without loading image data from a cache. We're looking at adding this to a future release.

For the second, I'm not certain, but perhaps something is getting copied or duplicated by VRay. I'll need to look at it.

Some of this has been changed since 3ds Max 2021 has been released. Have you updated the plugin? 2.3.4 is the newest version, 2.3.1 is what came with 3ds Max 2021.

No problem. The new plugin is released and works for Maya 2017 through 2020. Only 2017 that I'm aware of should require any work to update since the 1.X plugin it comes with didn't have an installer, so it requires some files to be manually deleted right now.

Any updates on this? I can provide an example project if necessary.

If you can send one, that would be helpful to address it quicker.

The image writing goes through 3ds Max's API, I would have to see if that can be instructed on application of a curve. This has not changed since release I think, so it has likely been in there since 2.0.0.

It will not be addressed in the next release, the 2.4.0 update is already almost completed, and should be released after the Adobe shutdown, where all employees are off. Some releases have planned content, and anything beyond will go into a further release beyond that. The next release is one of those.

It can be added for an update after that, but there is no point delaying releases already in the pipe to address it, when that could be released to address other issues.

It's used to multiply AO over base color if it exists.

With no AO, it is not needed and does nothing. You can make your own workflow without it if you don't expect to use ambient occlusion.

Hi everyone,

Today we have released the 2.1.4 version of the plugin. This is a patch release on top of the 2.1.3 plugin.

2.1.4 Release:
  • Using image files with less than four channels as image inputs no longer crashes

This version is released for Maya 2017, 2018, 2019 and 2020 on Windows, Linux and Macos. It is also released for Maya LT 2018, 2019 and 2020 on Windows and MacOS.


After looking at it and testing, I think you are using too old of a plugin.

Texture Settings is a UI area in the old plugin, Maya 2019 comes with the 1.4.0 version of the plugin.

To use newer sbsar files, you will need to update the plugin. The most recent version is 2.1.3. When I test with newer versions of the plugin, those files load correctly and work fine.

My guess is that we're sampling some format incorrectly. I'll see about it today after doing some work for 3ds Max.

I'll see if we can do another patch release (2.1.4) fixing some of the issues this week. Adobe is off entirely next week, so it will either be a hotfix this week or after the 4th of July when we return.

When there's weird issues with texture sampling, sometimes it will crash on one system, like Windows and then just behave weird on Linux or MacOS, or vice versa.

Are these all source materials? I'll test them out and see what is happening.

What that means is that it failed to load for some reason.

Texture inputs should work, I thought you might be trying to do something more esoteric like piping mesh data into an sbsar, need more coffee before reading. I'll see if I can repro your issue.

Can you send me the specific sbsar that is crashing? Also, can you use the about dialog and paste the output from copy to clipboard, so that we know what version of the plugin, etc.?

We didn't add anything to work with mesh inputs, so I don't think that will work.

We can add that for a future release though.

Hi everyone,

Today, we have released the 2.1.3 version of the plugin.

2.1.3 Release:
  • The installer is now signed with SHA-256 on Windows
  • All binaries inside the installer are now signed on Windows
  • substance_link.dll and substance_portal_cli.dll now have version/description information on Windows
  • Added a workflow option for the Standard Surface in Maya 2020

This version is released for Maya 2017, 2018, 2019 and 2020 on Windows, Linux and Macos. It is also released for Maya LT 2018, 2019 and 2020 on Windows and MacOS.


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