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Messages - Jeremie Noguer

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1
I am not sure I follow about not grandfathering and retroactively changing the value of the purchase.
If you already own a perpetual license or have a current one-year maintenance, you still have a year to extend that with yet another year of maintenance.

3
Please contact us at contact@substance3d.com

4
You can do that after 12 consecutive months, you will see an option to convert your subscription into perpetual licenses in your account.

5
- The license you get from paying the $49 fee does not include free updates, it's only the latest version available at the time of the cancellation.
- If you want an additional year of maintenance for one or several of the tools after that, you will need to pay the $75 maintenance fee for each after you cancelled your sub and got your perpetual licenses.
- Having more than 12 consecutive months doesn't change the price.
- You will not lose Source credits.

6
SubstanceSubstance - Purchases & Licenses - Re: going perpetual
 on: November 06, 2019, 02:37:42 am 
You should have seen a prompt when discontinuing your subscription on the website asking you if you wanted to use the buyout option. Please contact us on contact@substance3d.com

7
There should not be any issue with that. You can also have both on the same account if you wish to.

8
We've been working with Nvidia on the MDL format for a few years yes.

9
You will indeed have 2 licenses of SD, one linked to your subscription, and one perpetual.

10
Yes, this is how things work, there is currently no way to buy/add points on top of the 30 materials per month.
We only offer a full license of Source that includes unlimited downloads for Pro customers for $7490.

11
Please contact us through contact@substance3d.com directly.

12
Substance Source assets are only available to subscription customers. A rotating selection of free assets is available for all.

13
@Ankerite You don;t need to spend your Source points, they will still be available indefinitely after you end your subscription.

@blackfordnicholas You will be automatically asked to opt-in the rent to own buyout when you end your subscription if you've had an active sub for 12 months +.

14
No software company can predict what will happen 3 years from now. All we can comment on is the situation now and in the foreseeable future.

15
Just to double check, in case of having a perpetual license of "Substance Painter 2 (legacy)", will be possible to upgrade that license to a new Substance Painter Pro (latest release with one year of maintenance) until October 31, 2020?

If you are a Pro licensee, please contact us directly at sales@allegorithmic.com

I was subscribed to Substance using the rent-to-own model from a few years ago, then chose to 'cash out' and buy the software outright (which I believe is now known as having a perpetual license?). I pay for a years maintenance as and when, as I don't want to subscribe and don't always benefit from the point release features.

So am I right in thinking I have until October 31st 2020 to buy another years maintenance, which will run until October 30th 2021?

You are right.

If I buy out, what will happen with all my points at substance source?

You keep all the points you accumulated until your buyout.

Could you please clarify the notion "maintenance" of a perpetual license. Does it mean that buying it
on October 31st 2020 it gives me again a perpetual license for all releases published on or before October 30th 2021 ?

Yes exactly.

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