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Messages - Jeremie Noguer

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1
That seems about right, the log indicates around 14GB of textures stored in vram. This can go up pretty quick with a UDIM project. Each layer for each channel is raw texture data, sometimes in floating point, that's a whole lot of data that we try to keep in vram cache as much as possible. As a general rule, Painter will use as much vram as is available until it runs out and start caching in ram and disk.
I would assume this is a somewhat advanced layer stack though. If you get this kind of usage with a very simple or empty stack, then there is an issue.

2
yes!

3
Hi, PayPal is not available in Germany unfortunately and globally not available for purchasing Por licenses.

5
Unfortunately your GPU is on the low end side and it is expected that working on a large project in Painter would be slow, especially UV Tiles where the texture data needs to be streamed in memory at all time..

6
Please reach out at contact@substance3d.com

7
SubstanceSubstance - Purchases & Licenses - Re: Upgrade License?
 on: February 15, 2021, 09:34:45 pm 
Perpetual an subscriptions are separate. You will keep your perpetual license even if you upgrade.

8
Please send us an email at contact@substance3d.com

10
Please contact us at contact@substance3d.com.

11
SubstanceSubstance - Purchases & Licenses - Re: Double licence Error
 on: January 30, 2021, 09:10:42 pm 
Please contact us at contact@substance3d.com

13
SubstanceSubstance - Purchases & Licenses - Re: Transfer a License
 on: January 29, 2021, 01:20:06 am 
You simply log into your account on the new computer when you launch the software for the first time, should be pretty smooth.

14
Please send us an email to contact@substance3d.com so we can sort it out for you.

15
The issue should now be resolved, we apologize for the inconvenience. Please let us know if anything breaks again.

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