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Messages - Marion Marchive

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16
I have a subscription and I still get the Substance gives you access to 30 downloads per month warning

I can see you have 59 available points, you should be able to download assets when connected to the account with the subscription

17
Content - Substance Source - Re: [Request] Salt Flats
 on: May 25, 2020, 10:57:23 am 
Hi Jaran,

The request is passed to the artists team!
Thank you for adding a reference

18
Kabum: 30 Substance Source points per month are included in the Substance subscription.
You don't seem to have a subscription, which exlains why you can't see points, but if you want to try materials from Source to see if they fit your needs you can try downloading the free ones.

19
Hi,

Sometimes it looks like there are issues with the login on Share.
The only fix that seems to work most of the time is to go to the Substance website, change your password linked to your Substance account  to a new password with no special characters and then log back to share with your new password.

21
Hi,

The link you posted ( https://docs.substance3d.com/spdoc/substance-source-168198336.html ) refers to a 'Substance Launcher Integration' , but the link refering to it is just the main Substance download page?

I don't see anything about a plugin to be updated/integrated?

The link is the launcher link!
It is what is downloaded at firstw hen you want to download Substance.

Once you have it installed, you can send assets from the Substance Source tab to Substance Painter the same way that you did with the Source in Painter integration.

22
I'm trying since 30 th of april, but they always answer with the same sentence:
"Your account has been validated. Simply sign in with the username and pw."

It looks like my colleague Jeffrey answwered your email to support yesterday with a solution, have you tried it?

23
@Kabum unfortunately there is no other way, if you write to contact@substance3d.com they will be able to validate your account manually

24
Hi George,

The Substance Source in Painter has been depreciated as it was up to date anymore, and that the Launcher has the same functionalities and more, and that is it can be updated much more easily when there are changes on the Source side.

25
Hi @jailachance
I can see that 30points have been added to your account on April 30th.
Sometimes it can take up to 30 minutes (and very rarely a few hours) after a new subscription for the points to be added to the account.

26
Hi Thomas,

We don’t provide the Substance Source integration anymore in Substance Painter.
We encourage you to use Source in Substance Launcher, which has a better experience with the "Send To" Painter and which has more functionalities.

27
Could you please write to contact@substance3d.com ?
Our team will be able to validate it for you.

28
Content - Substance Share - Re: Login problem Share
 on: April 27, 2020, 10:35:59 am 
@360 MEDIA GRAPHICS Could you please try to change your password by using the "I forgot my password" option and create a new password that does not contain any special characters?
Sometimes there are issues with that...
Then if you log in again with your new password it should work fine

29
Hi @rukas90

We used to have an online player where you could play with the parameters of the materials in real time and see the presets, however we had to disable it temporarily.

The team is working hard to be able to put it back online with even more functionalities, but unfortunately I can't give you any ETA yet

30
Hi @BobbyNS

On the Source platform you can still see the presets (when they are available) in the popup after the other previews. There are usuallu 3 of them.
They are not available for some older assets, which is what you might currently see.
When you download a material (sbs or sbsar) all the presets are always already included into the files.
Do you export the channels to use them into Redshift?
Then I would advise you to download the sbsar file from Source, open that into the Substance Player (can be donwloaded for free on the Substance Website).

The workflow would be this one for you (If I understood your need the right way):
1) Once you've opened your file you can select the "presets" button
2) you can select the different ones to make sure you have the one you like the most.
3) you can change the output size to the desired one, change the random seed to have a new variation with the same parameters, and you can also (if you want it) adapt your material to make sure it fist exactly your need with the exposed parameters: you can change here for example the number of pavers, the dirt, the color of the grout, the presence of clovers and sakura petals...
4) you can export the channels you need at the desired format


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