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Messages - Marion Marchive

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Hi Phil,

Do you still have problems loging in your Substance account on the Substance Source website?
If so, could you please let me know the OS, browser and browser version you are using? It would help us figure out where the problem might be coming from.

Thanks a lot

Content - Substance Source - Re: no downloads available
 on: January 03, 2019, 10:20:22 am 
Hi Thomas,

From what I can see in your account you have purchased a Substance Painter definitive licence.

The 30 downloads on Substance Source per month are included with the Substance annual and monthly plans.

If you are interested in having Substance Source downloads you can subscribe to Substance just for one month if you need 30 materials for example, and you cancel the subscription before the next month.
You don't have to use all your downloads during that time, as Substance Source downloads points do not decay.
If you still have some available after you cancel your subscription you will be able to use them.

You can download the Substance Painter Project (.spp), the mesh (lantern.fbx, lantern_id.fbx) and the rust textures directly on the Substance Academy page.
Please click on the paperclip (📎) button on the top right hand corner of the page to download the files.
This way of downloading files will be changed soon as many people seem to have trouble locating the button.

@Murias from what I can see in your account you have 319 points available, but if you have problems using them please let me know!

@clockwisestudio you also have points available in your account (104 at the moment).
Do you still see a negative number in the top right hand corner after login in?


Unfortunately it is not possible to share Substance materials that were downloaded from Substance Source with users who are not subscribers themselves.
It is the same rule for your group of volunteers or for a business.

What the difference Pro and Student category?
Can i use 30-day free trial version of substance painter?

Yes you can use the trial version, no problem!
A student has to be currently registered in a school or university. A student card or certificate may be asked for authentication.

Hi Gary,

Substance Source download credits do not disappear and do not decay. You will be able to use them after you suspend your subscription, and will of course keep all the materials you have downloaded previously.


It doesn't look like this would pose any problem on our side, as long as it is not implied that we have been involved in the creation of anything in the asset pack you will be selling, and that you give appropriate credit to the creators of the assets from Substance Share!

Do not hesitate if you have any more questions

SubstanceSubstance - Purchases & Licenses - Re: Upgrade
 on: November 22, 2018, 03:08:01 pm 
Hi Kevin,

It is normal that you can not upgrade your licence yet, as you bought it in June 2018 and that when you purchase a licence one year of maintenance is included.
To download the Substance Painter version which was released a few days ago you can simply go to your profile on the Allegorithmic website, and in the "Licences" tab download the 201.3.0 version.

You will continue to receive all the updates until the end of June 2019. Then, if you want to continue to receive the updates, you will be able to upgrade your licence.

To get a proper result you also have the possibility to use the "tesselation" shader (please see the attached image to see how to activate it).
It will subdivide your model in order to get a proper result. You should now see the difference when moving the "Height" slider

Hi Polypix,

I am sorry you feel like this!
It is said on Steam that you purchase the bundle with Substance Painter, Substance Designer and Substance B2M, but there are no mentions of Substance Source as this is offered specifically to the people who subscribe to the monthly or annual plans of the Substance offer.
These offers are not being included on Steam as there are no subscriptions on this platform.

We will make this more clear on the page of the bundle on Steam.

You have absolutely no obligation to purchase anything more.
The purchasing of 1 month of Substance subscription is just a possibility for people who would like to download 30 materials.


As Daf said, the 30 monthly Substance Source downloads are only for the people who subscribe to Substance, our offer that allows people to always use the latest version of Substance Painter, Substance Designer and Substance B2M, and to have 30 downloads on Substance Source each month.
They are not included in the Student licence.

You can download the free materials which change regularly, and if you are interested in downloading more materials you have the possibility to subscribe for one month for example if you need 30 materials.
You will be able to use the download points even after you unsubscribe, as they don't decay.


Both the Square Slate Tiles and the Rounded Slate Tiles have been modified, you should now be able to download a fixed version on the website where you will be able to imput any color you like. Please let me know if you run into any more problems!

Regarding the heignt/deformation, by default the scale of the height is on 0 in the Substance Player, while it is different on the 3D testing environment on the Substance Source website.
To change this in the Substance Player, on top of the 3D view go to Materials > Default > Edit.
There you can change the scale of the height.
After you set it to a higher number, you'll see that the "Height Range" slider works.

Hi @mkonsub

After verifications,
The restrictions are that you can not simply download the Substance file and export a texture as-is, or after changing the values of the exposed parameters from the sbsar.

If you download the sbs, do modifications in the graph and export textures after those modifications you are good to go and you can sell those in a texture pack!

SubstanceSubstance - Discussions - Re: Issues in Substance
 on: October 31, 2018, 10:14:38 am 
Hi @amytonymaestas

Would you be able to tell us more about the issues you are encountering?

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