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Messages - Marion Marchive

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2
I was using the Substance Launcher because the Substance Source in Painter wasn't working.
But now I am unable to use both.

My workaround right now is to download the sbsar and then import that into Substance Painter

Would you be able to export the log from the launcher?
So my colleagues from the launcher team can check what's wrong

3
I have been experiencing the same problem, but using Substance Source instead opens up a new Substance Painter tab on each material downloaded.
 
I'm using the latest versions of both Substance Painter and Source.

Are you sing the Substance Source in Painter native integration?
As is is not supported anymore beacause it has been replaced with the Sunstance launcher, there won't be fixes added to the integration.
However by using the substance launcher you'll have access to the same functionalities (you can add materials directly to your shelf in Painter as you did with the previsous integration) and you'll have access to more functionalities, like the new asset types and the collections.

4
Content - Substance Source - Re: Substance and Lumion
 on: July 02, 2020, 05:38:03 pm 
Hi Steve,

The solution for your problem is the Substance Player.
It is a free tool which you can download here: https://www.substance3d.com/substance-player/

Once you've downloaded the tool, you will be able to import the .sbsars from your choice that you've downloaded from Source.
You can export the different maps directly to .jpegs, but you can customise them before if you want to:





1) & 2) In most of the materials (except some older ones) presets have been created. Those are ready-made customizations of the materials, and can help modify the material to a different look quickly and in a coherent way.

3) In materials, especially procedurally created materials, some parameters have been exposed. This allows you to change the color of the material, the size of the fabric mesh etc. so it looks exactly as you want it to. All parameters are custom to the material.

4) Once the material has the look that you want, you can export the material maps you need to import in Lumion, in the size you desire.

There is one additional very interesting possibility for the procedural materials: the random seed. It allows to have a new variation of the material but using the same parameters, allowing to get more diversity.

Let me know if things work for you or if you have additional questions!

5
Content - Substance Source - How to report an issue?
 on: June 29, 2020, 03:33:47 pm 
Our team is screening the forum on a daily basis, and we do our best to help you.

In order to get help in an efficient manner, please let us know this information:
  • Are you having issues with the Substance Source web platform, the Launcher integration, an integration in Unity or Unreal?Something else?
  • If using the web platform, which version of which browser on which OS are you using?
  • Do you have any steps we could reproduce to have the same error you have encountered? Knowing this will help us fix the problem quicker.
  • If possible attach a screenshot of the issue.

If you are having issues specific to your account (like points missing or login issues) it would be better to contact contact@substance3d.com as we will be able to discuss your personal account issues in more detail.

Please don't create duplicate threads and/or ask the same questions in different threads. If you want to add more information, you can add a new message in the first thread you have created.
Don't post in very old threads (older than a year for example), as often the issue is not the same as the previous one.

Thank you!

6
Hi Denis,

Thank you for updating with the fix you found!
Let me know if you run into another issue

7
Content - Substance Source - Re: Substance Source
 on: June 23, 2020, 10:50:19 am 
Hi!
I can see 30 points on your account, you should be able to download materials when connected to the right account.
Sometimes the downloads can take up to a few hours to arrive on the account after a new subscription

Are you trying to download from the website or from the launcher/an integration?
Let me know if the problem persists

8
Hi Andre,

The free student licences don't include Substance Source downloads.
If you need some assets you could take a subscription for one month and cancel it after a few hours/days.
That way, you'd get 30 downloads that you'd be able to use whenever you want (even after the subscription is over, you'll keep the unused points to use later)

9
The problem still persists on the latest version 20201.1.3 (6.1.3)

This was about an issue last year.
Since then, the Substance Source in Painter integration has been discontinued.
In its place you can use the launcher, which has the same functionalities and more and is kept more up to date with the latest functionalities.When you have the launcher and Painter opened at the same time you can use the the "send to Painter" from the Source tab.

10
Hi,
Not all materials have the sbs available, the scan-based materials are only available as sbsar.
Do the materials that you are trying to download available as sbs?
You can check this before clicking on the material



If it is indeed available and the dropdown is not working, could you please let me know which version of chrome you are using, on which OS?

11
Content - Substance Source - Re: Feature request
 on: June 16, 2020, 03:56:23 pm 
Now I see the Cloud Player has made a return, yet clicking on 'maps' does nothing but show a flat preview of the composite material ?!!

Indeed there was a bug, the team has just pushed a fix.
We will be working more on this feature in the future to make things clearer as we continue improving the player in the coming months.

12
Content - Substance Source - Re: Missing Asset Points
 on: June 02, 2020, 10:28:29 am 
Hi,

From what I see in your account you've had 30 points added when you subscribed on April 7th, and 30 more points on May 7th. Are you sure you are connected to the right Substance account? I see you have 27 of those 30 points left

13
A stitch filter will be included in the next release of Substance Painter.

Hey, Jeremie you mentioned that there would be a stitch filter added into substance. I noticed in the newest update of substance I don't see this filter.

It is actually not a filter, you need a mask generator named "Auto Stitcher" and you have to add an effet type "generator" on a layer and change it via its properties as the generators are not visible in the shelf by default

14
Hi Richard,

The Substance Source in Painter plugin has been deprecated as it was not up to date anymore, and that the launcher has the same functionalities and more, and that is it can be updated much more easily when there are changes on the Source side.
When you have the launcher and Painter open at the same time you can browse assets in the laucher's Source tab, and send those materials to Painter with the "send to" feature. It also works with tools other than Painter.

Here is the direct link to download the launcher

15
Hi Derek,

From what I see in your Substance Source account you have 90 points available.
Are you connected to the right Substance account when you connect on Substance Source?

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