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Messages - Jeremie Noguer

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1
You will indeed have 2 licenses of SD, one linked to your subscription, and one perpetual.

2
Yes, this is how things work, there is currently no way to buy/add points on top of the 30 materials per month.
We only offer a full license of Source that includes unlimited downloads for Pro customers for $7490.

3
Please contact us through contact@substance3d.com directly.

4
Substance Source assets are only available to subscription customers. A rotating selection of free assets is available for all.

5
@Ankerite You don;t need to spend your Source points, they will still be available indefinitely after you end your subscription.

@blackfordnicholas You will be automatically asked to opt-in the rent to own buyout when you end your subscription if you've had an active sub for 12 months +.

6
No software company can predict what will happen 3 years from now. All we can comment on is the situation now and in the foreseeable future.

7
Just to double check, in case of having a perpetual license of "Substance Painter 2 (legacy)", will be possible to upgrade that license to a new Substance Painter Pro (latest release with one year of maintenance) until October 31, 2020?

If you are a Pro licensee, please contact us directly at sales@allegorithmic.com

I was subscribed to Substance using the rent-to-own model from a few years ago, then chose to 'cash out' and buy the software outright (which I believe is now known as having a perpetual license?). I pay for a years maintenance as and when, as I don't want to subscribe and don't always benefit from the point release features.

So am I right in thinking I have until October 31st 2020 to buy another years maintenance, which will run until October 30th 2021?

You are right.

If I buy out, what will happen with all my points at substance source?

You keep all the points you accumulated until your buyout.

Could you please clarify the notion "maintenance" of a perpetual license. Does it mean that buying it
on October 31st 2020 it gives me again a perpetual license for all releases published on or before October 30th 2021 ?

Yes exactly.

8
Try lowering the "details" option in your curvature baker, it's probably too strong, which causes masks to saturate even on slightly curved areas.

9
It would be easier if you'd just have all your numbers on one texture sheet as a grid, then modify your UV and move each square on a number in your 3D tool before importing to Painter. Doing it in Painter would be time consuming and not very fun :)

10
THe noise you see should go away as the render in iray converges, you'll need to make sure you allow enough time and samples in the iray options.

11
You would need to use Substance Designer, import that sticker and use a few color match filters to make each color tweakable inside of a substance file.

12
The sales on our website have been overwhelmingly subscriptions for the past year or so. Perpetual licenses represent a small and shrinking percentage overall, and same goes for people using the rent-to-own option.
That being said, there is a significant community of users on Steam, especially from countries where Steam's regional pricing makes it affordable to buy Substance tools while it would be too expensive through traditional channels. Setting up regional pricing on our own would be very complex and way overkill for our small IT team so we decided to keep Steam as a way to access the tools.

13
Let's say it's October 30th, 2020. I exercise my buyout option for Painter and Designer.  I can then buy maintenance right away that will extend my updates into 2021?

Yes!

14
We are changing the licensing at the end of the month, please see this thread for details on how things work and the coming changes: https://forum.substance3d.com/index.php/topic,30855.0.html

15
Please send an email to contact@substance3d.com

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