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Messages - Jeremie Noguer

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1
Unfortunately Paypal doesn't support subscriptions in some countries and we have no control over it at the moment :(

2
Please write to us at contact@substance3d.com and we'll make sure to take care of you.

3
There used to be perpetual licenses on our website but there hasn't been for a while.
We don't plan on discontinuing sales on Steam at the moment.

4
Perpetual licenses will be completely gone (except on Steam) in 2021. (Existing licenses will still work of course but you won't be able to buy a new one or get new maintenance).

The subscription will be an additional license, so you will not lose your perpetual if you subscribe to the sub offer.

Bitmap2Material will not receive any more update as its functionality is now part of Substance Alchemist in the subscription.

5
Indeed, Source is not available with the free student license.
The half price Indie offer is intended for student graduating, you will not be able to go back to a student license if you switch to the Indie license this way.
You could though start an Indie license on the side the regular price for a month or two to get Source downloads and keep your Student license.

6
Yes, this is the cutoff date for updates but your license will keep working indefinitely after that.

7
Hi,  you can upgrade on both, but the Steam license will only give you update until the end of the calendar year while the one on our website will keep on going until a year after your upgrade.
New maintenance upgrades will only be available until October 2020 on our website, so in 2021 you will be able to either buy a maintenance on Steam or a subscription through our website.

8
SubstanceSubstance - Discussions - Re: UE5
 on: May 21, 2020, 07:17:07 am 
Well we look forward to helping you all create awesome content for Unreal Engine 5  ;D

9
These are more warning than errors and shouldn't cause the issue you are mentioning. You are saying that when loading a mesh in painter, the project shows a different mesh?

10
Hi, you can upgrade either really, both options should give you a new year of maintenance with the latest version.
And indeed the maintenance upgrade option will be available until October this year. If you upgrade in October 2020, you will get free updates until October 2021.

11
Content you've made with the student license cannot be used for commercial purpose. You can subscribe for a month at a time, and still sell your assets once the sub is paused though.

12
SubstanceSubstance - Purchases & Licenses - Re: license bug
 on: May 21, 2020, 07:03:41 am 
Please contact us at contact@substance3d.com for licensing issues.

13
I tested your project and the "good" news is that the bar is also stuck for me so we should be able to figure out why. We'll keep you posted!

14
Please write to contact@substance3d.com for licensing issues.

15
No, currently the Substance toolset is dedicated to creating materials and textures.

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