Messages

1

Substance Painter - Technical Support - Re: shelf BUG

 on: June 19, 2019, 04:51:45 pm 

I'm not sure I fully follow, do you mean that multiple artists create Smart Materials at the same time and then save them inside the same Shelf folder (which is shared across computers) ?
If so, that's a use-case we don't recommend which is why we have a lock file system in place when that happens. Otherwise having multiple person writing files at the same time could lead to corruption of assets.

We recommend instead a shared location that is only in read-only and an artist/manager add periodically new assets instead.

2

Substance Painter - Technical Support - Re: Substance Painter 2019.1.1 freezes when I try to open a file

 on: June 19, 2019, 04:48:25 pm 

Can you update to the latest version and try again ?

3

Substance Painter - Technical Support - Re: Problems with my normal and height map

 on: June 19, 2019, 04:29:47 pm 

Unfortunately, it looks like your GPU is below our minimum hardware requirements which means this kind of issue may arise. See this page for more information : https://www.allegorithmic.com/products/tech-specs

4

Substance Painter - Technical Support - Re: Crash when i'm opening substance painter

 on: June 19, 2019, 04:26:31 pm 

When is the issue happening ? When starting the application, or when opening a project ? Did you send a crash report as the error message suggested ?

5

Substance Painter - Technical Support - Re: Iray is causing my computer to Bluescreen

 on: June 19, 2019, 04:20:40 pm 

Please attach a log file : https://docs.substance3d.com/spdoc/exporting-the-log-file-128745475.html

6

Substance Painter - Technical Support - Re: Substance Painter centOS 7.x gnome 3 scaling issue

 on: June 19, 2019, 04:20:06 pm 

Can you try renaming/removing the Substance Painter configuration file ?
To locate it see : https://docs.substance3d.com/spdoc/application-preferences-location-147095594.html

7

Substance Painter - Technical Support - Re: Accessing Normal+Height+Mesh as input in custom substance painter filter

 on: June 19, 2019, 04:13:35 pm 

The Height to Normal native conversion of Substance Painter use a Sobel filter, which is not the what the "Height to Normal" filter use. Substance Designer has a "Normal Sobel" node that you can use instead.

8

Substance Painter - Technical Support - Re: Flow painting, road texture

 on: June 19, 2019, 04:01:02 pm 

Be sure to enable the "follow path" setting otherwise it won't work properly.
As for artifacts, they can be mitigated by switching the normal channel DataType to 32F instead of 16F in the Texture Set Settings.

9

Substance Painter - Technical Support - Re: Substance Painter 2019.1.2.3072 crashing randomly

 on: June 19, 2019, 03:59:11 pm 

Your TDR delay is also too low (TdrDdiDelay), see : https://docs.substance3d.com/spdoc/gpu-drivers-crash-with-long-computations-128745489.html

10

Substance Painter - Technical Support - Re: Custom Shelf Optimization

 on: June 19, 2019, 03:56:41 pm 

Start Substance Painter, wait for your shelf to load then export the log file : https://docs.substance3d.com/spdoc/exporting-the-log-file-128745475.html

The log file monitor the time it takes to load resources, maybe there are a few that slow down the overall loading process that you could maybe optimize/isolate.

11

Substance Painter - Technical Support - Re: Baking Normal, AO, and etc problems, I have no idea...

 on: June 19, 2019, 03:55:15 pm 

A black texture means the baker wasn't able to find the information required to output a result. For example the baking process didn't find the high-poly mesh to match with the low-poly resulting in nothing to compare against.

Try to :
- Verify if the high-poly mesh necessary for the baker was properly loaded (refer to the log file/window for any errors).
- Verify if the baker was able to read/process the mesh (refer to the log file/window for any errors).
- Verify if the Matching by Name feature was not properly setup (some objects may exclude each other and never overlap).

The log (text file version) output the name of the meshes, you can check there if your mesh are named properly. See : https://support.allegorithmic.com/documentation/spdoc/exporting-the-log-file-128745475.html

12

Substance Painter - Technical Support - Re: Color ID Mask loses selection

 on: June 14, 2019, 05:45:55 pm 

Can you update to the latest version and see if the issue has been fixed ? It sounds like something we recently worked on.

13

Substance Painter - Technical Support - Re: Crash when i'm opening substance painter

 on: June 14, 2019, 05:44:40 pm 

Please attach a log file : https://docs.substance3d.com/spdoc/exporting-the-log-file-128745475.html

14

Substance Painter - Technical Support - Re: Slow Performance After Version 2017.2.0 - 1736

 on: June 14, 2019, 11:16:18 am 

Thanks for the new log.
Sorry that things didn't improve, we will have to discuss a bit further about this problem.

15

Substance Painter - Technical Support - Re: This is serious: masks not working.

 on: June 13, 2019, 05:48:43 pm 

Can you attach a log file ? https://docs.substance3d.com/spdoc/exporting-the-log-file-128745475.html
Can you give a try at Substance Painter 2019.1 as well (even in trial mode) ? It looks like an issue we already fixed.