Messages

1

Substance Painter - Technical Support - Re: Material Corruption Issue

 on: March 04, 2021, 05:51:10 pm 

Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

2

Substance Painter - Technical Support - Re: Constant freezing/crashing when painting

 on: March 04, 2021, 05:50:52 pm 

Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

3

Substance Painter - Technical Support - Re: Error Message The string "[...]" cannot be converted into a value.

 on: March 04, 2021, 05:47:10 pm 

I reproduced the problem and logged it into our database.
Meanwhile, since it's an OBJ file, you can fix it by hand. Open the file in a text editor and look for the keyword "nan" and replace any occurrence you find by 0.

4

Substance Painter - Technical Support - Re: Differences between original graph from SD and and the imported one in Painter

 on: March 03, 2021, 06:16:00 pm 

Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

5

Substance Painter - Technical Support - Re: Exporting maps but without change

 on: March 03, 2021, 06:14:50 pm 

Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

6

Substance Painter - Technical Support - Re: Weird looking exports

 on: March 03, 2021, 06:13:42 pm 

In the viewport of substance painter everything looks as it is supposed to. But ingame no, it looks really bad when i apply the diffuse and then the normal, it appears like the diffuse overlays the normal map with the white chunk of colour. This white chunk IS NOT supposed to be there at all i dont know why it appears in the export.

Please attach some comparison images and your log file as well.

7

Substance Painter - Technical Support - Re: SP 2021 - Masks artefacts

 on: March 03, 2021, 06:12:19 pm 

Sorry for the delay, I missed your previous message it seems.
Looking at the video, can you tell me if I understood it right: you use the Polygon Fill to to select/paint some geometry parts in the mask but the texturing doesn't update until you hide/unhide another layer ?

8

Substance Painter - Technical Support - Re: Substance Painter 2021.1 (7.1.0) - Studio wide performance loss.

 on: March 03, 2021, 05:40:38 pm 

We have a bugfix version coming in the next few days that will fix that performance issue. Sorry for the troubles !

9

Substance Painter - Technical Support - Re: Error Message The string "[...]" cannot be converted into a value.

 on: March 02, 2021, 04:47:08 pm 

It looks like the mesh file you used has a type of value that we don't support.
Could you attach a mesh file so that we can look into it ?

10

Substance Painter - Technical Support - Re: [bug?] EXR export is hardcoded to 16bit Half-Float.

 on: February 24, 2021, 01:51:32 pm 

This is indeed a bug, which is our backlog. I don't know yet when we will address it.

11

Substance Painter - Technical Support - Re: Read only after paying for a 30 day subscription

 on: February 23, 2021, 06:00:38 pm 

The licensing system is not related in any way to the save system. Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

12

Substance Painter - Technical Support - Re: "Import Shader Parameters" - Custom JSON file for Shader Parameters?

 on: February 23, 2021, 05:59:33 pm 

The Json file you can import is the one you can export from the application via the Export Textures window (form the File menu), look for "Export Shader Parameters". That should give a good example of its structure.

13

Substance Painter - Technical Support - Re: UVs disappearing during export

 on: February 23, 2021, 05:57:24 pm 

Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

14

Substance Painter - Technical Support - Re: Substance to photoshop version 2020.2.2 (6.2.2) error

 on: February 23, 2021, 05:57:12 pm 

As the error message says, the plugin cannot export the textures because your project was created with the UV Tile workflow. There is no real solution to this, you will have to find a way to export your textures differently. Photoshop doesn't support UV Tiles/UDIMs, so you need to export your textures individually.

15

Substance Painter - Technical Support - Re: WARNING AMD driver issue

 on: February 23, 2021, 05:55:05 pm 

See this thread for information on that subject : https://forum.substance3d.com/index.php/topic,35908.0.html