Messages

1

Substance Painter - Scripting - Re: Hide or Show layers using a plugin or script?

 on: September 07, 2020, 04:21:07 pm 

Editing the layer stack via Scripting is not possible yet. However if your layer stack is build in a certain way, you can use the Javascript API to only export specific folders for example.

2

Substance Painter - UV Tiles - Re: Changing UDIM name - bug

 on: September 07, 2020, 04:14:09 pm 

My apologies, the fix will actually be in our next bugfix version (6.2.2) that we are currently working on.

3

Substance Painter - Baking - Re: Crashing while Baking but only when using the new Preserve UV Tile feature

 on: September 07, 2020, 04:03:18 pm 

What do you call "legacy feature" ? We have nothing called like that in the application.

4

Substance Painter - Baking - Re: Normal baking issue on substance painter- Weird grid appearing on normal map

 on: September 07, 2020, 03:56:43 pm 

Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

5

Substance Painter - Baking - Re: Bake Mesh Maps problem?

 on: September 07, 2020, 03:56:07 pm 

Your screenshot is not very obvious : what is the actual issue ?

6

Substance Painter - Technical Support - Re: model switch breaks all layers

 on: September 07, 2020, 03:52:13 pm 

Without knowing better your project it's hard to enumerate the potential issues. At this point you need to provide more details or files to investigate.

7

Substance Painter - Technical Support - Re: Access the version number

 on: September 07, 2020, 03:49:33 pm 

Please don't bump very old thread like that, it's better to open a new one, especially for a feature request. Meanwhile you can take a look here : https://docs.substance3d.com/spdoc/querying-current-software-version-170460210.html

8

Substance Painter - Technical Support - Re: Clone Tool source moves off model when turning the camera

 on: September 07, 2020, 03:46:01 pm 

The Clone tool works in screen space, so what you are trying to do is not doable. You are right it's not mentioned in the documentation, I will fix that. Some workaround I can suggest : - Use the clone tool in the 2D view instead - Use anchor point and fill effect to duplicate the part of the texture you want to project elsewhere

9

Substance Painter - Technical Support - Re: Substance Painter crashing upon opening of any file - help!

 on: September 07, 2020, 03:23:19 pm 

Check our software conflicts : https://docs.substance3d.com/spdoc/software-conflicts-147095610.html

10

Substance Painter - Technical Support - Re: Crash 10/10 during startup - File New > Select model file > Crash

 on: September 07, 2020, 03:22:21 pm 

Your log file is empty. We are not doing any "sniffing" like you said. If you can, try to attach one of the file that makes the application crash, that would help us investigate the problem. This is not an issue we are reproducing on our side for now.

11

Substance Painter - Technical Support - Re: Substance Painter not launching

 on: September 07, 2020, 03:15:34 pm 

We are currently looking into issues related to the PYTHONPATH that can lead to freezes/crashes. We are trying to fix the problem for our next bugfix version planed in the next few weeks. You can try to run the application without Python meanwhile by using the command line argument "--disable-python".

12

Substance Painter - Technical Support - Re: Custom sbsar. Makes painter crash

 on: September 07, 2020, 02:57:30 pm 

Your cracks generate at a too high resolution, which stall/freeze the GPU. See the attached image.

13

Substance Painter - Technical Support - Re: Substance Painter exporting incorrect size.

 on: September 07, 2020, 02:51:24 pm 

Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

14

Substance Painter - Technical Support - Re: need help- UVs wrong?

 on: September 07, 2020, 02:50:13 pm 

Did you rebake after importing your new mesh version ? If not, the bake are outdated if you changed the UVs.

15

Substance Painter - Technical Support - Re: Can't seem to paint here? Why?

 on: September 07, 2020, 02:48:30 pm 

@Peace Lover Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html