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Topics - contact_32

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1
So I login to download Substance Painter 2.0 as it's been awhile since I've logged in and it's latest Substance Painter version and I watched some video's and finally wanted to try the IRay rendering on it, find that not only does the website page look different for account management, but I now have no access to Substance LIVE it says no subscription on everything, not all the downloads are available anymore, my invoice history is not complete and does not match the creation dates, I cannot access the old versions of the software anymore, not all node licenses are showing it's all set to 1, I can still login to Substance Share though, not all items are showing up in invoice list, and Steam is synced but says no items can be synced?

I open Substance Painter 1.7.3 and check for updates, it gave message that "Updates could not be checked for, Sorry..."

Also, when I sent message to support it said message received but then bounced back saying Welcome to Allegorithmic and please click this link to create a new password and account to login, really?

This has got to be a joke, this is 04/01/2016 so it is April Fools Day but all this is over the top what's the deal guys?

2
So far they aren't loading in Unreal Engine 4.7.6 it doesn't seem like.

And the projects are pretty outdated now, the engine performance has been vastly improved compared to previous versions.

So when will Gynoid and Atlantis be updated?

3
Is the Rain Particle Brush not working now because I can see the physics but not the effect from the physics painting anything, there is no visible change to the surface, I tried masking, changing roughness, trying color, and checked the individual channels and it's not applying the paint.

The other particle brushes are working though.

I'm trying to make for a wet moisture look on surface like a painted wall or pipe that has been rained on outside and is partially dried, an effect like is shown in this video on the person "Substance Painter: creative use of particle brushes", so I decided to use the rain particle brush but it's not showing any results:
https://www.youtube.com/watch?v=e3FpG3CFlfQ

4
Besides the licensing problem, there's these problems as displayed in this video:

https://www.youtube.com/watch?v=yqL9t0_VL_Y

Substance Painter Thumbnail, UI Lag, and Crash on Program Close Problem.

The program crash and UI lag is probably related to the thumbnail problem which is probably what's causing it.

5
I notice the servers seem swamped right now as I tried several times to login and it displayed website error 404 the webpage cannot be found.

And checking for updates in Substance Painter took forever, I managed to finally download the update and after install it asks for a license (which that has not happened in a longtime.)

This time it asks for a license file and tells me to download a new license file from the website, so I try logging in and again website problems, then I manage to download the license file and it took forever, and it's only 1022 bytes in size.

I navigate to the license to select it, and the license dialog message goes away.

I click the Help/About and notice the information is different and my licensing and activation count is lowered and now maxed out, under where it says floating license the count is now listed as floating license usage 1/1 instead of 1/2.

Was saving my second activation for a second computer upgrade as I want to install it on a new future AMD build for family member and not an Intel they currently are using, or use as a backup incase a problem took place and needed to reinstall on this machine when I upgrade the processor in a year or so, but it looks like the licensing was changed in the program and is already maxed out now.

I'm starting to think maybe if I had to do something common like a hardware upgrade or replacement that the license might even be void, unlike how OS's and most software are handled now these days with their licensing as if it's using an older licensing model or something.

6
Bitmap 2 Material shows the "drop a bitmap here" for the normal map, however, when I do this it only brings up a menu showing options as shown in the attached picture.

I want to adjust normal map a bit further and extract the height information for painting height information, how do I load just the normal map and tweak it along with the height information/height map when the drag and drop for Normal Map is available but the menu only allows loading into the other channels such as Diffuse?

7
I've tried adding displacement map to test it after someone asked how to get it working, I knew about the displacement channel and now I'm testing it myself and the geometry appears flat and the displacement doesn't seem to do anything.

Is it working, if so, how do I get it working, any examples?

8
I wanna paint that ship/vehicle as was done in the UE4 and Unite discussion as the ship style is what I'm looking to add for my game and so I wanna get used to painting using that process by painting that on ship just to get the feeling for it.

I don't wanna use the ship in my game, I wanna just paint on it and practice, manually due to where those components are placed, the scale, and features such as the intake vents, and recessed areas.

This one in the picture.

9
Changing the resolution to 4K causes the application to become unresponsive.

10
The main window message que seems like it's interrupted while loading a mesh rather than being independently threaded asynchronously, this also temporarily creates visual window distortions such as stretching or streaks in the load of the texture thumbnails for the model under additional maps.

11
The hose at connection points are not properly aligned on the sample model, and around places like ear there are triangular patches.

12
Sometimes when I'm using a substance the video card driver gives an error message and screen flips as if the resolution was changed or something reset, computer has even rebooted while this has happened.

13
When I have Substance Painter open and watching the tutorials on youtube I often get a Low Memory message that breaks some of the saved features, it then crashes the application after usage, if I save before that it's ok when it crashes, but saving after that usually results in lost data at point of the secondary save.

I can't determine if it's Google Chrome or Substance Painter causing it, but it seems to be that Substance Painter is the one that crashes.

It's most likely due to some for of Memory Leak, like was with Java u45, not sure.

14
After using Stencil Tool and setting Heightmap, the tool locks the Stenciled Heightmap on the Paint Tool.

15
Substance PainterSubstance Painter - Technical Support - Add Level's Problem
 on: November 09, 2014, 03:25:02 pm 
If in Roughness portion of level and add Levels, it only lists as Luminence even after switching back to Base Color.

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