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Topics - Froyok

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1
Substance PainterSubstance Painter - UV Tiles - How to report an issue
 on: August 27, 2020, 04:50:37 pm 
Our team is screening the forum on a daily basis, and we do our best to help you. If you have technical issues such as instabilities, crashes, low performances, etc, you may post it in this forum. Make sure to check that your issue hasn't been already covered by our FAQ: https://forum.substance3d.com/index.php/topic,31029.0.html In order to get help in an efficient manner, please follow those rules:
  • Attach a log file to your post, see: https://docs.substance3d.com/spdoc/exporting-the-log-file-128745475.html
  • Attach a screenshot of the issue to your post if possible
  • Indicate some steps to reproduce the problem
  • Don't create duplicate threads and/or ask the same questions in different threads. This will not make you get an answer faster.
  • Don't post in very old threads (older than a year for example).. The software evolve a lot and some issues may have been already fixed or have changed since and the thread is not relevant anymore.
Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

2
Information
The Substance Source plugin which was included with Substance Painter is now deprecated, for technical and maintenance reasons.
  • The plugin is not included anymore with Substance Painter since version 2020.1 (6.1.0).
  • The plugin remains installed if it was installed with older versions.
  • The plugin may cease to work since it is not updated anymore.

Alternative
We recommend using the Substance Launcher to access Substance Source to download materials and add them to the Substance Painter shelf: https://www.substance3d.com/download/

Uninstallation
We recommend removing the plugin if it stopped working:
  • Go to your Documents/Allegorithmic/Substance Painter/plugin folder.
  • Select and delete the folder named substance-source.
  • Restart Substance Painter.


3
Information
The Substance Source plugin which was included with Substance Painter is now deprecated, for technical and maintenance reasons.
  • The plugin is not included anymore with Substance Painter since version 2020.1 (6.1.0).
  • The plugin remains installed if it was installed with older versions.
  • The plugin may cease to work since it is not updated anymore.

Alternative
We recommend using the Substance Launcher to access Substance Source to download materials and add them to the Substance Painter shelf: https://www.substance3d.com/download/

Uninstallation
We recommend removing the plugin if it is not working:
  • Go to your Documents/Allegorithmic/Substance Painter/plugin folder.
  • Select and delete the folder named substance-source.
  • Restart Substance Painter.


4
If you have technical issues such as crashes or slow/unusable UV unwraps with Substance Painter automatic unwrapping then you can post in this forum. In order to get help in an efficient manner, please follow these rules:

5
Hello,

Please us this thread to report issues related to your tablet usage after updating to Substance Painter 2019.3.x.
Since this version, Substance Painter now use Windows Ink. To make things smooth and comfortable to use make sure to follow our configuration guide : https://docs.substance3d.com/spdoc/configuring-pens-and-tablets-188974256.html

If you still experience technical issues, make sure to :
- Explain in details the problem
- Provide the model, brand and driver version of your Graphic Tablet
- Attach a log file to your post, see: https://docs.substance3d.com/spdoc/exporting-the-log-file-128745475.html

We will be monitoring this thread to investigate any problems.

6
We had multiple reports of users crashing or having corrupted textures while baking on a computer with a Ryzen CPU.

Updating the BIOS of the computer seems to resolve the issue.

If you are in this case, we recommend trying to update the BIOS of you computer. You can look for a newer version of your BIOS on the website of your Motherboard constructor.

7
Substance PainterSubstance Painter - Baking - Baking documentation and guides
 on: October 21, 2019, 02:46:05 pm 
When posting in this forum to ask for help, make sure to check the baking documentation first since it covers common issues and mistakes and offer solutions to them.

The documentation is available here: Technical Baking Documentation .

It covers the following main topics:
  • Getting Started:
    What is baking, compatibility, etc.
     
  • Bakers Settings:
    Common parameters and baker specific parameters.
     
  • Guides:
    Error message explanations, performances and optimizations, best practices, etc.
     
  • Features:
    Matching by name, GPU Raytracing, Tangent Space, etc.
     
  • Common Questions:
    How to export the bakes, difference between OpenGL/DirectX, etc.
     
  • Common Issues:
    Aliasing, seams, baker failing, etc.
     

8
When posting in this forum to ask for help, make sure to check if your issues have not already been addressed in our documentation.

The documentation is available here: Technical Issues Documentation .

It covers the following main topics:

10
Substance PainterSubstance Painter - Baking - Crash during baking process
 on: September 30, 2019, 11:04:00 am 
On some computer configuration, you can crash while baking since Substance Painter 2019.2 because of the introduction of new features. If that happens, we recommend to disable the following settings.

Go to Edit > Settings > General, the scroll down to the section Baking Options, then:
  • Uncheck "Enable live preview baking process"
  • Uncheck "Enable GPU raytracing"


You can find more information about what those settings do in the documentation.

11
How to request help about Baking :

- Mention which version of Substance Painter you are using
- List your baking configuration (resolutions, parameters, etc).
- Attach a log file to your message : https://docs.substance3d.com/spdoc/exporting-the-log-file-128745475.html
- Attach images of your issues (especially a close of your issue and the layout of your mesh UVs)
- Attach your mesh files if you can

All those step will help everybody answer faster and precisely about your issues or questions. :)

12
We received multiple reports of people getting a crash when saving their Substance Painter project inside their Microsoft OneDrive folder.

At the moment we recommend saving in a different directory while we are investigating the issue.

13
For any problems during the activation of the software or related to licenses in your account, please use the following link to request support from Allegorithmic : https://www.substance3d.com/contact

We won't be able to answer or help regarding these problems on this forum.

14
GPU drivers from Nvidia from version 39x.x (especially 391 and 399) seems to produce a lot of issues with Substance Painter.
We recommend upgrading or downgrading to other version to get more stability until the issue is fixed. We are in contact with Nvidia on this matter.

Current recommend versions are :
- Old versions : 388.71 for GeForce and 386.07 for Quadro.
- Recent version : Starting from 411.63 for GeForce and R410 U2 (411.63) for Quadro.
You can access previous drivers here : http://www.nvidia.fr/Download/Find.aspx

[EDIT] : With Substance Painter 2018.3.0 it is recommended to use drivers 416.x from now on.

15
Our team is screening the forum on a daily basis, and we do our best to help you.

If you have technical issues such as instabilities, crashes, low performances, etc, you may post it in this forum. Make sure to check that your issue hasn't been already covered by our FAQ: https://forum.substance3d.com/index.php/topic,31029.0.html

In order to get help in an efficient manner, please follow those rules:
  • Attach a log file to your post, see: https://docs.substance3d.com/spdoc/exporting-the-log-file-128745475.html
  • Attach a screenshot of the issue to your post if possible
  • Indicate some steps to reproduce the problem
  • Don't create duplicate threads and/or ask the same questions in different threads. This will not make you get an answer faster.
  • Don't post in very old threads (older than a year for example).. The software evolve a lot and some issues may have been already fixed or have changed since and the thread is not relevant anymore.

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