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Messages - patjsutton

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1
Yep, everything else works! DCC apps, videogames, even VR. Incidentally, I have tried three different GPUs just to be sure, and none of them solved the issue, so unless I'm extraordinarily unlucky, I don't think it's a GPU thing.

2
let's see if this works

3
Here you go!

edit: for some reason it's not attaching. I'll keep trying

4
I can't do anything with the example project "meetmat", unfortunately. Same issue. I also updated to the latest version of Painter, and still nothing.

I've never had any problems with other software - I use Blender, and that works, as does our in-house engine.

I've attached the new log. Thanks for your help with this, I realize it's a tricky situation so I really appreciate it!

5
I reduced the TDR to 2 seconds, and it's still frozen. No crash, unfortunately.

6
Sorry for the late response! Yeah I've tried updating/downgrading drivers, no luck. I'm not using a remote desktop, not doing cloud/server stuff.

The freeze lasts indefinitely - I left it overnight once to see if it would recover, and it did not. It doesn't crash; I have to manually kill it either through task manager, or by triggering windows' "The program has stopped responding" thinger.

7
Addendum: I can open files from other computers, but if I select a mask it freezes.

8
I can't send you any of the proper projects I'm working on for confidentiality reasons, but I did make a mesh that failed. I can't send you an spp because I'm unable to do anything after opening a model (such as saving)

FBX file:
https://drive.google.com/open?id=1AyQXNwwRCKU24ozIB9sfFynJvUXOIkKP

9
I'm running into an issue where SP freezes the moment I bring a new mesh in (either from the new project dialog, or from the project configuration dialog). I'm exporting the meshes from Blender 2.80, but I'm running into issues with stuff from Maya and from the engine I'm using. It also doesn't matter if the file is an FBX or an OBJ, it fails either way. I also tried DAE, but the same issue persists.

I tried to reinstall the software, but no dice. I also tried installing older versions, and that didn't work either. Finally just to be sure, I erased my system drive and installed Windows 10 from scratch. I was able to make one project, after which it went back to freezing. This issue has me completely stumped!

Repro:
Load a mesh either via the new project dialog, or load a new mesh in in the project configuration dialog.

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