Messages

1

Substance Painter - Discussions - very long backup: 20-30 minutes

 on: February 11, 2020, 03:45:35 pm 

hello,
I don’t understand why my backup is so long. It takes 20 to 30 minutes.
Do you have any ideas?

thank you in addition to your help

2

Substance Painter - Technical Support - Re: UV bug when switching from Maya to Substance Painter

 on: September 03, 2019, 02:02:10 pm 

Thanks you
 I try remake my object

3

Substance Painter - Technical Support - UV bug when switching from Maya to Substance Painter

 on: September 03, 2019, 07:38:52 am 

Hi,

You will find three images that summarize my problem.
I don’t know why as soon as I pass my structure on Substance the UV bug while on Maya and Object format everything is normal.

thank you in advance for your help

https://imgur.com/vpQNd74
https://imgur.com/63wbfF0
https://imgur.com/pfYo9Vn

4

Substance Painter - Technical Support - unmodifiable FBX file on substance Painter: Error Failed to triangulate poligon

 on: January 09, 2019, 02:15:50 pm 

Hello,
I start with the Painter Substance Software. The file is impossible to paint... I created it since Maya is exporting to FBX file.
I also tried in OBJ but still impossible

Error indicated on SUbstance painter is : [Scene 3D] Failed to triangulate polygon (no ear found). Probably not a simple polygon?

AND

[Scene 3D] [FBX] : Mesh normals are invalid (some values are null) and will be recomputed
thank you in advance for your help