Messages

1

Substance Launcher - Discussions - Re: Can't Quit Launcher From Tray

 on: November 29, 2019, 01:44:36 pm 

Hi

Can you re try with the last version of the launcher?

1.3.1-beta

Cédric

2

Substance Launcher - Discussions - Re: Substance Painter broken after using launcher

 on: November 29, 2019, 01:43:56 pm 

Hi

Sorry for this bad experience.

We cannot reproduce it.

The launcher has been updated with version 1.3.1-beta.

3

Substance Launcher - Discussions - Re: Linux failure to download and install

 on: November 29, 2019, 01:42:21 pm 

Hi

With the new version 1.3.1-beta that has been released, it should be fixed for Red Had and CentOS.

4

Substance Launcher - Discussions - Re: Substance painter/designer won't run any longer after update - fix please

 on: August 22, 2019, 02:34:02 pm 

Hi

To make progress on the issues written in this thread, we need to get more insights. We are still waiting for input.
If anyone else does have similar issues, please do not hesitate to post it in this thread.

5

Substance Launcher - Discussions - Re: Substance Source: Folder Structure

 on: August 22, 2019, 02:19:07 pm 

Hi

With the release 1.3-beta of the launcher, you can now send directly your materials either to Painter, Designer or Alchemist.
It will be still downloaded locally but in addition it will be in one of the Substance softwares.

6

Substance Launcher - Discussions - Re: Substance Launcher: failure to download

 on: August 22, 2019, 02:15:48 pm 

Hi

This is weird.
We released few days ago a major release 1.3-beta.
Can you retry?
If the issue persists you can export a log by clicking on the right top corner drop down and menu and click on Export Log and send it to us.
Thanks in advance

7

Substance Launcher - Discussions - Re: Screen shift on Login screen

 on: August 22, 2019, 02:14:03 pm 

Hi
Thank you for the feedback
This should be fixed with the last version 1.3-beta
can you confirm?

8

Substance Launcher - Discussions - Re: Add Substance Share to Launcher...

 on: June 24, 2019, 11:15:47 am 

Hi

This is not part of the next components for the Launcher, but it may come at some point.

9

Substance Launcher - Discussions - Re: MacOS Beta Feedback

 on: May 27, 2019, 01:56:34 pm 

Hi if you click on your name on the title bar, right top corner, there is a drop down menu appearing with several menu access, like the about menu.

10

Substance Launcher - Discussions - Re: Preference for locating existing installs of Painter/Designer

 on: May 24, 2019, 02:37:13 pm 

For changing the path location on MacOS this is currently not possible.

11

Substance Launcher - Discussions - Re: Preference for locating existing installs of Painter/Designer

 on: May 24, 2019, 02:36:23 pm 

Hi we are aware of this issue for Windows and we are currently working on it. we found a fix for it. an update will come soon.

12

Substance Launcher - Discussions - Re: Launching Substance Alchemist via Launcher results in crash

 on: April 15, 2019, 12:07:47 pm 

Thank you for the repro steps, we will try to reproduce it and then fix it, we need to understand if it comes from the Launcher or Project Alchemist.

13

Substance Launcher - Discussions - Re: [Source Tab] Please add icon to note which are already downloaded.

 on: April 15, 2019, 12:06:01 pm 

Thank you for your reply, we are designing the next phase for the Source Tab. We will take into account your suggestion.

14

Substance Launcher - Discussions - Re: Substance Source: Folder Structure

 on: April 01, 2019, 02:29:47 pm 

Hi we are working on it :-)

15

Substance Launcher - Discussions - Re: Application download / installation stuck

 on: April 01, 2019, 02:29:17 pm 

Hi thank you, can you send us your log file?