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Messages - Jeremie Noguer

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1
Please contact us at contact@substance3d.com and we should be able to sort this out.

2
That should work, make sure Alchemist is properly closed on the other computer, try starting it and closing it again.

3
Do you have any card or documentation that proves you are a student for the current calendar year? that should work.

4
Please send us an email at contact@substance3d.com

5
That seems about right, the log indicates around 14GB of textures stored in vram. This can go up pretty quick with a UDIM project. Each layer for each channel is raw texture data, sometimes in floating point, that's a whole lot of data that we try to keep in vram cache as much as possible. As a general rule, Painter will use as much vram as is available until it runs out and start caching in ram and disk.
I would assume this is a somewhat advanced layer stack though. If you get this kind of usage with a very simple or empty stack, then there is an issue.

6
yes!

7
Hi, PayPal is not available in Germany unfortunately and globally not available for purchasing Por licenses.

9
Unfortunately your GPU is on the low end side and it is expected that working on a large project in Painter would be slow, especially UV Tiles where the texture data needs to be streamed in memory at all time..

10
Please reach out at contact@substance3d.com

11
SubstanceSubstance - Purchases & Licenses - Re: Upgrade License?
 on: February 15, 2021, 09:34:45 pm 
Perpetual an subscriptions are separate. You will keep your perpetual license even if you upgrade.

12
Please send us an email at contact@substance3d.com

14
Please contact us at contact@substance3d.com.

15
SubstanceSubstance - Purchases & Licenses - Re: Double licence Error
 on: January 30, 2021, 09:10:42 pm 
Please contact us at contact@substance3d.com

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