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Messages - Jeremie Noguer

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SubstanceSubstance - Purchases & Licenses - Re: 'Old' License?
 on: July 14, 2019, 09:55:17 pm 
Hi, this was changed back in 2017, but you should have received multiple emails at the time explaining the changes and allowing you to benefit from the old offer while it was still available.

You can link your Steam account to a Substance account on our website and get a standalone license.

Make sure you add some padding in the export settings in Painter.

We would need the full log file to look at your hardware and configuration.

Unfortunately we don't have the ability to automate this part of the process yet.
The Substance Painter scripting APi nor the Substance SDK allows you to control iray at the moment.

Alchemist will be included in the sub.
After you convert your sub to perpetual licenses, the cost for a year maintenance to get free updates is $75/product/year.

You can download an older build in your account on the website and send that build to a specific user only.

That's not currently possible. You will have to download the older build through your main account.

That's not possible yet unfortunately.

SubstanceSubstance - Discussions - Re: Which GPU should I buy?
 on: June 24, 2019, 06:24:23 pm 
Currently bakes are handled by the CPU so that won't make a difference, but we'll support RTX soon so I would go with the 2060.

Try using the Spec Gloss non-PBR template shipped with Painter.

Unfortunately your hardware combination is not officially supported (only vanilla Mac GPU are supported) so you may experience issues with new releases.

If the bottom layer has its height active, you need to replace that height on the top layer, set the height blending mode to Replace.

Make sure the blending mode for your height and normal channel on that layer is set to Normal

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