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Messages - Froyok

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Substance PainterSubstance Painter - Technical Support - Re: shelf BUG
 on: June 19, 2019, 04:51:45 pm 
I'm not sure I fully follow, do you mean that multiple artists create Smart Materials at the same time and then save them inside the same Shelf folder (which is shared across computers) ?
If so, that's a use-case we don't recommend which is why we have a lock file system in place when that happens. Otherwise having multiple person writing files at the same time could lead to corruption of assets.

We recommend instead a shared location that is only in read-only and an artist/manager add periodically new assets instead.

2
Can you update to the latest version and try again ?

3
Unfortunately, it looks like your GPU is below our minimum hardware requirements which means this kind of issue may arise. See this page for more information : https://www.allegorithmic.com/products/tech-specs

4
When is the issue happening ? When starting the application, or when opening a project ? Did you send a crash report as the error message suggested ?

6
Can you try renaming/removing the Substance Painter configuration file ?
To locate it see : https://docs.substance3d.com/spdoc/application-preferences-location-147095594.html

7
The Height to Normal native conversion of Substance Painter use a Sobel filter, which is not the what the "Height to Normal" filter use. Substance Designer has a "Normal Sobel" node that you can use instead.

8
Be sure to enable the "follow path" setting otherwise it won't work properly.
As for artifacts, they can be mitigated by switching the normal channel DataType to 32F instead of 16F in the Texture Set Settings.

10
Start Substance Painter, wait for your shelf to load then export the log file : https://docs.substance3d.com/spdoc/exporting-the-log-file-128745475.html

The log file monitor the time it takes to load resources, maybe there are a few that slow down the overall loading process that you could maybe optimize/isolate.

11
A black texture means the baker wasn't able to find the information required to output a result. For example the baking process didn't find the high-poly mesh to match with the low-poly resulting in nothing to compare against.

Try to :
- Verify if the high-poly mesh necessary for the baker was properly loaded (refer to the log file/window for any errors).
- Verify if the baker was able to read/process the mesh (refer to the log file/window for any errors).
- Verify if the Matching by Name feature was not properly setup (some objects may exclude each other and never overlap).

The log (text file version) output the name of the meshes, you can check there if your mesh are named properly. See : https://support.allegorithmic.com/documentation/spdoc/exporting-the-log-file-128745475.html

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Can you update to the latest version and see if the issue has been fixed ? It sounds like something we recently worked on.

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Thanks for the new log.
Sorry that things didn't improve, we will have to discuss a bit further about this problem.

15
Can you attach a log file ? https://docs.substance3d.com/spdoc/exporting-the-log-file-128745475.html
Can you give a try at Substance Painter 2019.1 as well (even in trial mode) ? It looks like an issue we already fixed.

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