Topics

16

Content - Substance Source - Substance Source site changes

 on: March 27, 2018, 02:35:39 pm 

I've just noticed the site has changed slightly, smaller thumbnails etc ( a step in the right direction if you ask me).

But for 'My Assets', the ability to re-order by date downloaded has been removed !!

Are you planning on adding this again, or has it gone forever

I hope not...

J

17

Substance - Purchases & Licenses - Charged twice for one month of Substance Indie

 on: September 19, 2017, 08:35:55 pm 

Hey Guys

Can somebody sort this out promptly.

On the 15th of this month (4 days ago) I purchased a 1 month Indie License, here are the details...

Subscription to Substance - Indie license - Order #136619 - User #84728

The funds were taken immediately and the transaction appeared on my online bank statement a couple of days ago.

Then today my bank has informed me that you have taken the money again. Unfortunately, at the moment I'm living on a shoestring, so I really cannot afford for this to happen...

This is not a mistake on my part, so can you please rectify this and issue me a refund ASAP.

**EDIT** Now I've realised my phone bill hasn't been paid today because of this rogue transaction, this will incur a charge of £15 from my Service Provider. So thanks Allegorithmic, not only have you taken monies twice for something I bought once, I'm now owing money to other people because of it !! **EDIT**

18

Content - Substance Source - Free download being deducted from my available downloads ?

 on: September 14, 2017, 10:06:15 am 

Hey Guys,

Don't know if I'm going crazy here, but a couple of days ago I had 15 available downloads left, I then downloaded 'Space Shuttle Tiles' which took me to 14, then I downloaded 'Scrapped Paint' and the counter jumped to 12...

I'm not mistaken as I keep a close eye on my available downloads and try to use them judiciously and wisely...

Before 'Space Shuttle Tiles',  I had downloaded a freebie (Metal Mesh Oblong), so I'm wondering if there is a glitch/error and the software has then decided to treat the free download as a purchase (for want of a better term).

It's no biggie, but I just thought I would let you know.

I would just like to say I absolutely love everything you do

j

19

Substance - Purchases & Licenses - Automatic Payments for Indie License ?

 on: December 12, 2016, 10:10:46 am 

Hey,

I'm in my first month of an Indie License, payment is due again on the 18th or 19th of this month - is this taken from my bank account automatically or do I need to initiate it manually ?

Thanks for your time

John