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SubstanceSubstance - Purchases & Licenses - Sub help please
 on: February 25, 2019, 10:53:37 pm 
 I have an older Substance Perpetual License to Indie that ended summer of last year I think. The newer spsm coming out wont load into mine. I want to make sure I understand how to update

If I do the 9.95/month option does my version of Substance then update to the current one? If not then what do I need to do.

If I do that and get my Substance updated then cant keep my monthly do I still have access to the older version I have now or do I keep the updated version.

I know its a great deal but am out of work and in school to change careers so I really have to watch expenses.

SubstanceSubstance - Discussions - Sub help please
 on: February 25, 2019, 09:58:11 am 
 Sorry that this is probably so obvious but is 3a.m. of a very long day. I have been wanting to get back into 3d and splurged on some new spsm packs from Artstation. Of course was too stupid to remember I have old version and none of these work.
I have 2017.4.2 and would like to see what I do to update to current. Unfortunatle I cant do a sub as have been out of work for a year and paying the estate atty fees to set up my dad's estate. yea, I know, dont ask. So if it is feasible I want tp update so I can use these spsm s. Thanks alot and apologies I havent been able to really support Substance this past year or so. Just amazing software.

SubstanceSubstance - Discussions - Substance Source question
 on: January 01, 2019, 02:02:57 am 
 Happy New Year,
 I have an old version of Substance which is no longer under maintenance. My points for Substance source are all gone so I cannot get the 15 new medieval materials. How would I go about getting more points to get these, they look really nice.

SubstanceSubstance - Purchases & Licenses - confused on license
 on: January 10, 2018, 09:05:03 am 
...ok so feeling dumb. Just cancelled my recurring and paid the 45 bucks to own painter 2. My software showed there was an update which I applied. Now somehow ive got what appears to be painter and painter 2 on my machine and of course I just want painter2. Substance Painter, version 2.6.2
Build 1875 - 5224216d4421f1a7b8357d6cd38f280f3bf11453
 But also whats confusing is that when I go to download my software in my acct there isnt a painter 2 listed. Both Painter listed are jusr Painter. Do I no longer have Painter2? I had installed on my newer pc as I finally have the time to finish installing things...
It shows 28 days remaining. Does that actually mean anything? Nothing should expire.Sorry for your server because it seems I had mistakenly installed all my extra smart mats and mats in painter instead of painter2.
 alright I give. Thought i'd be smart and just save and copy over the smart materials content from painter to painter 2 but they wont because the mat versions are newer than the software but thats sp2 and the other was just painter. No clue what happened or what to do.

SubstanceSubstance - Purchases & Licenses - Thank you
 on: January 04, 2018, 02:01:43 am 
Hi Guys,
 As I have become unemployed ive stopped my monthly payments and bought substance. Will continue to study and learn and use Painter alot. Just wanted to tell you guys that the software is amazing and from someone who has worked retail for 35  years you give tremendous customer support. Keep doing what you're doing. Hopefully be employed again soon, but in the meantime will be studying :)

Substance PainterSubstance Painter - Discussions - texturing question
 on: October 21, 2017, 05:17:38 am 
 Wish to know if I should be bringing the entire mesh into SP2 all at once and assign textures or just one piece at a time. I'm texturing and exporting mats to render in Maya. Was thinking I could texture the entire mesh and see what it looked like but its freezing my laptop. SP2 seems to be a real resource hog but as i'm not an advanced user by any means no clue what the workflow should be.

...just updated my windows 8.x via the latest patch and when I try to use a smartmaterial sp crashes. Anyone else with this issue? Checked drivers for vid card and they are up to date.

 Set up a new file and tried with Obj and Fbx, at first was a large mesh and then with just a cube. Baking all textures and it starts then crash to desktop. Had used same exact file with no issues before the update. Trying 'metallic roughness hq'.
Any help appreciated as software is unuseable at this point. Will be emailing also but wanted to post in case someone else has this issue.

Substance DesignerSubstance Designer - Discussions - formats
 on: February 26, 2017, 02:08:46 am 
 Noob here w/ a silly question. The resources available in substance source are for use in substance designer only?

Substance PainterSubstance Painter - Technical Support - Smart mats?
 on: June 30, 2016, 11:07:26 pm 
 Just started playing last night and could have sworn I had smart mats available. Today clicking on any smart material it doesnt load. The regular materials change instantly. What am I missing here? I know, I know, watch the vids, just was really excited and wanted to play a bit.

...on the monthly plan
...does it matter in what order you install, I assume install SP2 first? we need to install Substance Painetr 1 at all?
...on the monthly plan will that rebill every month or do I need to redo payment.
 Excited to get this, saw it used in Environmental Modelling class , Animschool, looks sweet

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