Messages

1

Substance Designer - Technical Support - Re: iClone purchase shows as no product for Live upgrade

 on: August 28, 2015, 12:24:18 am 

Thanks. I'll do as you suggest.

2

Substance Designer - Technical Support - Re: iClone purchase shows as no product for Live upgrade

 on: August 28, 2015, 12:23:09 am 

Well I did find the extra substances but they seem to only show up under the PBR materials main tab and not within their respective categories like Metal and whatnot.

I just need to figure out how to organize them a bit better I guess.

3

Substance B2M & Substance Player - Substance Player - Re: Broken link

 on: August 27, 2015, 10:55:22 pm 

From the emails it sounds like I need to have the full suite, not just one product.

"The other way to be "Live" is simply to own the latest Suite: Substance Designer 5, Substance Painter and Bitmap2material 3."

I have to say it is somewhat confusing. It also doesn't seem to provide any credit for prior purchases of just one of the three. At least not for me.

4

Substance B2M & Substance Player - Substance Player - Re: Broken link

 on: August 27, 2015, 10:39:30 pm 

I actually do have Substance Designer 5 Indie, for iClone, but I still can't access Live for some reason.

5

Substance Designer - Technical Support - iClone purchase shows as no product for Live upgrade

 on: August 27, 2015, 10:36:38 pm 

First of all, I'm a total noob. I have iClone 6 and bought the integration for Substance Designer. I also bought the materials pack that included about 200 items. I spend more time buying and updating programs than actually using them.

What I can't figure out is how to use those materials in the stand alone version of Designer or take advantage of the Live aspect to get new items and have my purchases recognized. It seems silly to pay $20/month to get access to stuff I've already purchased in order to own stuff I already paid for.

I do have a license key but it doesn't seem to show up as a viable Live upgrade product that might provide a discount for getting new materials for my unused collection.

A glitch or my stupidity. Just thought I'd mention it if it might help others in the same boat.

6

Substance B2M & Substance Player - Substance Player - Broken link

 on: May 28, 2015, 10:12:10 pm 

I just downloaded Player and clicked on Download More in the Recently Opened Files popup screen which took me to https://www.allegorithmic.com/products/substance/substances but that only contained a 404 error.

Same thing when you enter the program and click More Substances. https://www.allegorithmic.com/products/substance/substances

I also keep getting your monthly emails touting free substances for Live members and I feel stupid for buying designer outright and apparently missing out.

Either I am mistaken, or I'm sure others feel the same.

7

Substance Integrations - iClone - Re: Hello iClone People

 on: March 26, 2015, 09:33:35 pm 

Thanks for the welcome and inspiration. Since I've yet to even get started on iClone, despite purchasing Substance Designer, I feel like I have jet-packs but won't get around to using them for some time. I'll have to live my CG dreams through your adventures for now.