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Messages - Morinehtar

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31
Hi Dan !

Indeed it is a good idea, I'm adding this one in our backlog and we'll find a way to fix this issue !
Won't be in our next 1.6 release but should definitely be in the next 1.7 ;)

32
Hi Suzanne,

You have to use the Launcher to have these Send to features ( https://www.substance3d.com/download/ )
If you are on the website ( https://source.substance3d.com/ ) you won't be able to use it and you will only be able to see the blue download button

Let me know if it helped :)


33
The 1.6.0 release will be a major release so it takes some time to be completed
Hopefully should happen on July, stay tuned :) !

34
Hello,

If you still have the issue could you share here your logs so we can understand/investigate ?
You can export your logs by clicking on your username in the upper right corner of the launcher
Then just select Export logs, and share it with us

Thanks for your help !

35
Hi Michael,

Thanks for your message
We are currently investigating on this matter thanks to a log file shared on this post : https://forum.substance3d.com/index.php/topic,32305

We will hopefully find the reason of this unwanted behaviour

36
Hello,

If you still have the issue could you share here your logs so we can understand/investigate ?
You can export your logs by clicking on your username in the upper right corner of the launcher
Then just select Export logs, and share it with us

Thanks for your help !

37
The versioning does not work this way
1.5.2 is a minor release : we just resolves some bugs and add minor improvement compared to our previous 1.5.1 and 1.5.0 release !
1.6.0 is a major release with more changes

1.6.0 should be our next release (no 1.5.3 is planned)

38
Hello,

Just to let you know : it is currently in our backlog and should be out for our next release (1.6.0 version) !

39
Hello !

Just to let you know it should be fix with our latest version 1.5.2 (released yesterday) !
If you find any other weird behaviour do not hesitate to let us know :)

Thanks !

40
Substance LauncherSubstance Launcher - Discussions - Re: A login request
 on: April 14, 2020, 10:55:37 am 
Hello,

We are aware of the non-persistent login, we are trying to solve this issue but currently we did not found any satisfying solution yet ... (mainly for security reasons)

Nevertheless we should at least have a way to warn our users when they are not logged in and they are scrolling on the Source tab. Should be pretty easy to implement ^^

If we find an easy solution we'll also add the possibility to keep your scroll within the Source tab after the log in step

Thanks anyway for your feedback, it's always precious to us !

41
Hello,

Sadly we are aware of this issue, we are trying to find a solution to resolve it as soon as possible.
In the mean time you may use the website if you need to make any purchase, the broken previews seems to work fine on the website : source.substance3d.com

42
Hello Cassiopian,

You indeed have a weird issue here. We are not able to reproduce it on the Launcher.

Could you please export your Launcher logs and share them here, after you've reproduced this issue ?

To export your logs : click on your username in the upper right corner, click on "Export Log"

Thanks for your help

43
Hello,
Indeed it seems weird you are not able to install just Painter
We will look into this (thanks for the logs) and keep you informed

44
Hello,
Thanks for the reporting of this issue : we've never encountered this one before.
It seems the launcher has not been uninstalled properly before the update. It should be automatic and execute smoothly.

The manual deletion of the installation folder is not enough in your case. I suggest you try to remove all remaining data about the launcher within the Registry on your Windows system, it may help

45
Hi Aneta,
The error message here seems to clearly indicate you are putting wrong credentials indeed ...
Did you try to enter your email and password directly on substance3d.com to access your account settings/licences ? Does it work ?

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