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Substance Painter - Technical Support - Cannot Add/Remove Export Presets - Write Permission Error
on: December 02, 2020, 11:24:34 pm
Hello! I am a new user of SP, but ran across an issue that I've been unable to solve. I've seen a bit of talk about it, but nothing I've tried has resolved the issue. I get the same error no matter what.
Nutshell: I'm trying to create a custom export preset. It allows me to create an entry for a preset, but then spits out the following errors whenever I try to actually add export settings to it, or even attempt to delete the entry itself:
[Shelf agent] Failed to save updated preset 'Tester': The default shelf 'shelf' is only available in read mode because you don't have write permission on it.
[Shelf agent] Export preset cannot be deleted: The default shelf 'shelf' is only available in read mode because you don't have write permission on it.
I'm running on a Windows 10 64b machine, purchased and installed through Steam. I was able to add smart materials, but have not been able to edit/add export presets no matter what I try. I've attempted the following to fix it:
I'm kind of at my wit's end, and I'm generally a computer-savvy person. If anyone has something to try that I haven't listed here, or heck, even a different way to try something I have listed, please let me know. You will be my hero if it works.
Nutshell: I'm trying to create a custom export preset. It allows me to create an entry for a preset, but then spits out the following errors whenever I try to actually add export settings to it, or even attempt to delete the entry itself:
[Shelf agent] Failed to save updated preset 'Tester': The default shelf 'shelf' is only available in read mode because you don't have write permission on it.
[Shelf agent] Export preset cannot be deleted: The default shelf 'shelf' is only available in read mode because you don't have write permission on it.
I'm running on a Windows 10 64b machine, purchased and installed through Steam. I was able to add smart materials, but have not been able to edit/add export presets no matter what I try. I've attempted the following to fix it:
- Restarting the program
- Restarting the computer
- Moving the default shelf folder
- Clean reinstall of Substance Painter
- Running Substance Painter as admin
- Manually setting folder permissions
- Disabling my antivirus
- Adding exceptions for Substance Painter to my antivirus
- Completely uninstalling my antivirus
- Completely disabling Windows Defender antivirus
- Performing a repair install of Windows on my computer
- Creating the preset on a new user account on the computer
- Ensured there were no other lurking antiviruses on my computer
- Adding 'Authorized Users' to full permissions groups on the folder
- Adding 'Authorized Users' to full permissions groups on the whole Documents folder
- Moving the shelf folder to the default install location in the SteamApps folder.
I'm kind of at my wit's end, and I'm generally a computer-savvy person. If anyone has something to try that I haven't listed here, or heck, even a different way to try something I have listed, please let me know. You will be my hero if it works.