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Topics - RudolphPreiss

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Hello! I am a new user of SP, but ran across an issue that I've been unable to solve. I've seen a bit of talk about it, but nothing I've tried has resolved the issue. I get the same error no matter what.

Nutshell: I'm trying to create a custom export preset. It allows me to create an entry for a preset, but then spits out the following errors whenever I try to actually add export settings to it, or even attempt to delete the entry itself:

[Shelf agent] Failed to save updated preset 'Tester': The default shelf 'shelf' is only available in read mode because you don't have write permission on it.
[Shelf agent] Export preset cannot be deleted: The default shelf 'shelf' is only available in read mode because you don't have write permission on it.


I'm running on a Windows 10 64b machine, purchased and installed through Steam. I was able to add smart materials, but have not been able to edit/add export presets no matter what I try. I've attempted the following to fix it:

  • Restarting the program
  • Restarting the computer
  • Moving the default shelf folder
  • Clean reinstall of Substance Painter
  • Running Substance Painter as admin
  • Manually setting folder permissions
  • Disabling my antivirus
  • Adding exceptions for Substance Painter to my antivirus
  • Completely uninstalling my antivirus
  • Completely disabling Windows Defender antivirus
  • Performing a repair install of Windows on my computer
  • Creating the preset on a new user account on the computer
  • Ensured there were no other lurking antiviruses on my computer
  • Adding 'Authorized Users' to full permissions groups on the folder
  • Adding 'Authorized Users' to full permissions groups on the whole Documents folder
  • Moving the shelf folder to the default install location in the SteamApps folder.

I'm kind of at my wit's end, and I'm generally a computer-savvy person. If anyone has something to try that I haven't listed here, or heck, even a different way to try something I have listed, please let me know. You will be my hero if it works.

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