Messages

1

Substance Painter - Technical Support - Installation Adobe version explanation.

 on: June 30, 2021, 10:32:15 am 

Hello,

I'v have a perpetual licence running to november 2021 and I'download the new  Adobe substance painter: 7.2.0-1103.

I'll have a few question before installing.

1:
 Is this a new version which has nothing to do with my current version: 7.1.1-954?
That is to say if I install the adobe version it will not affect my current version and I will still be able to use it?

2:
Do I have to re-enter my Indie perpetual license?
I have the number on my invoice and the .key on substance .com.
Do I have to go to adobe to declare it again?

3:
When I click on the exe I will choose the default path and I don't think the exe will ask me to overwrite the other version?

4:
Once installed what should I do, it will be a new launcher and should fill in my license or will it find it automatically?

5:
I've had smart material, material, textures and alpha customization for years, I can't afford to lose them. I backed them up. Could I copy them as is to the new asset folder and how is that going? If they are hidden files, how can I view them? Is there a smart material, textures, alpha folder?
AND SPECIALLY  COULD I ALWAYS USE MY SMART MATERIALS THAT I HAVE CREATED FOR YEARS AND WHICH SAVE ME TIME?

6:
If you could tell me very precisely and step by step the installation method that would help me a lot.

7:
I would like to keep the 2 versions of substance in parallel. Is this possible and what is the method to do it?

Sorry for all these questions but I am a little lost with this new installation and I can not afford to have a problem with my work.

Thanking you in advance for your help.

Best regards

Eric

2

Substance Painter - Technical Support - Re: Installation version 7.2.0 1103 (new logo) over 7.1.1 954

 on: June 29, 2021, 09:48:02 am 

Thanks for the response.

3

Substance Painter - Technical Support - Re: Installation version 7.2.0 1103 (new logo) over 7.1.1 954

 on: June 28, 2021, 11:56:46 pm 

Thanks for the response.

I'm not an expert for these things.

How is the full procedure to install this version over the other?

Or is there a way to stay with the old and have the new also.

I'll don't understand the procedure and fear to broke substance and I'll really need it to work.

Thanks by advance for the help.

Best regards

4

Substance Painter - Technical Support - Installation version 7.2.0 1103 (new logo) over 7.1.1 954

 on: June 28, 2021, 07:23:34 pm 

Hello, I have an indie license substance painter (perpetual) for 3 years and which ends in November 2021.

I just downloaded version: 7.2.0 1103 for windows and I would like to know what will happen when I install it?

 Usually this goes well and upgrade my old version and keep my exe and ALL my presets and Materials texture and brushes. Is it going to be the same? I hope so.


I would especially like to know if I can install version: 7.2.0 1103 above my version: 7.1.1 954?

And what will happen even exe or other exe especially I do not want to lose all my presets and textures.

Besides, I see that the logo is different (green) with marked PT above.Thanking you in advance for your help.

Best regards

Eric.

5

Substance Painter - Technical Support - Re: SSS Scattering not appear in viewport in material mode.

 on: November 06, 2020, 03:05:07 pm 

In obj it works!

 I think it's the fbx that poses problem for the sss.

On the model I am making I can not go back but it's good to know for the sss.

In fact for fbx in apply scaling I ll put "FBX all" to replace "All Local" by default and it work!

Hope it could help some people.

If somebody had other tips.

Thanks by advance.

6

Substance Painter - Technical Support - Re: SSS Scattering not appear in viewport in material mode.

 on: November 06, 2020, 10:55:06 am 

Thanks for the response.

 My model is made in Blender with unit metric  and unit scale 1.00000.

The model itself made 9m height and 3m long not so big.....

I'll try with a man 1m80 I'll have the same result I'll don't see the SSS.

Thanks by advance.

7

Substance Painter - Technical Support - SSS Scattering not appear in viewport in material mode.

 on: November 04, 2020, 11:04:48 pm 

Hello,How do I get the Subsurface Scattering to show up in the working viewport where I can adjust my materials?
I have "Enable" checked under Subsurface Scattering in the Shader Parameters I have "Activate Subsurface Scattering" checked under Camera Settings in the Display Settings I have a "Scattering" Channel in the Texture Set Settings

 I can preview the "Scattering" channel when I cycle modes with "C"
 I don't see in material mode in the viewport.

 Ill move the scattering slider nothing but work in "C" mode, nothing in "M" mode Ill try with different size nothing....

Version 6.2.2

Thanks by advance to your help

8

Substance Launcher - Discussions - Substance source impossible free assets download with perpetual licence

 on: November 04, 2020, 10:02:15 am 

Hello I'll have an indie perpetual licence (maintenance go to november 2021) and I'll try to download some asset from substance source but it's impossible.....I'll must subscribe the new system to download the free asset.
It is unfair because I'll have a licence.

Certainly I'll change for the new system but in 1 year when my maintenance stop.
Is there a way to download the free asset from substance source?

Thank by advance for your help.

9

Substance Painter - Technical Support - Re: Painter crashing when importing mesh

 on: September 14, 2020, 07:24:15 pm 

Sometime when SP crash and you have saved the project before, the dot .lock is always here and make SP crasch. Find the .lock in your project folder (where you save before) and delete it. Hope it could help.

10

Substance - Purchases & Licenses - Painter Upgrade Indie License perpetual for a new year

 on: September 13, 2020, 03:17:07 pm 

Hello,I'm going to renew my indie licence 219 $ base and 75 $ for a new Year.

How can I'll do it (since Adobe is here) must I click on "upgrade" and follow  the message? Ill hope continue to pay 75$ it's a perpetual licence. 

Can you explain the precedure?.

Thank by advance for the advice.

11

Substance Painter - Technical Support - Re: Saving all my smart mats,mats,texture,alpha before reinstall new machine

 on: August 25, 2020, 03:39:23 pm 

For the moment I'll copy the shelf folder in this path: C:\Users\ username \Documents\Allegorithmic\Substance Painter\shelf\

in another location and when I'll make a fresh reinstall I'll copy again in the new shelf folder in my documents.

Is it the good method?

Thanks by advance for the advice.

12

Substance Painter - Technical Support - Saving all my smart mats,mats,texture,alpha before reinstall new machine

 on: August 24, 2020, 10:38:58 am 

Hello, I will soon change machines and I would like to know how to save all my materials, smart mats, alpha, textures, tools ect that I have accumulated in substance painter.

Because as I am going to reinstall from scratch I would like to find them without having to redo everything.

Thanking you in advance for your help

13

Substance Painter - Technical Support - Re: Bug with display hard surface objet in brush circle

 on: December 25, 2019, 04:42:30 pm 

Il think I'll found the reason why the tool don't appear. By default in new version the cursor is in "outline cursor not full preview" It stay only the problem of the base roughness option disapear sometime.

14

Substance Painter - Technical Support - Bug with display hard surface objet in brush circle

 on: December 25, 2019, 12:12:54 pm 

Hello, since the last version of substance painter,when I'll use Hard surface or Alpha brush,I'll don't see the tool in the brush display (it's annoying when I'll want to position the tool specialy in rotation).

When I'll creata a standard layer sometime the base color roughness ect option don't appear on the panel window. I'll shut and reload painter and all is ok. But not for the brush tool invisible. The tool work but don't show in the brush circle.

It's happen only with the last version before no problem.

Windows 7 Nvidia geforce.

Thanks by advance to fo fix the problem.

15

Substance Painter - Technical Support - Substance painter 2019 2.0 build 3242 crash when smart mask load

 on: August 11, 2019, 07:13:58 pm 

Substance painter 2019 2.0 crash when smart mask load. It never happen before. Thanks for your advice.

To add: now sometime I could load smartmask but when I ll quit SP when I'll launch it again I had the message for the bug.
I'll transmit the log.