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Messages - Marion Marchive

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91
Hi BorisOkunskiy,

The files are checked by members of the Source team, they usually try to work on it once a week to make sure things are moving forward. The asset you uploaded should be checked soon!
We are also working on things to improve the approval process to make it faster.

Things that are checked are:
- does the asset work as expected
- are there IP issues (are there images or logos used which are copywrited)


92
Content - Substance Source - Re: substance source
 on: October 21, 2020, 10:04:43 am 
For example, i want to change mask's image of material.
i want this material's visual. but i don't want image of mask.

ex ) pattern of gimono.. or roughness mask of any material..  etc..

Sometimes we have materials with a pattern/mask applied, and you would like to change one of those to remove the pattern/mask?
In that specific case having a smart material would not change things as the pattern/mask is static in the material.

Could you please show me a visual example of what you are telling me about? I am not sure I understand what you mean.

93
Content - Substance Source - Re: substance source
 on: October 19, 2020, 04:24:00 pm 
Hi Harulight,

"spsm", called smart materials, are not available on Substance Source at the moment.
However it is very easy to create them in Substance Painter from a Substance Source sbsar material.
The how to is explained here: https://docs.substance3d.com/spdoc/smart-materials-and-masks-109609006.html
And an expample of how to create one is shown in this tutorial: https://academy.substance3d.com/courses/substance-painter-peeled-paint-effect

What type of smart materials would you like to see on Source if we offered some?

95
Content - Substance Source - Re: Remaining Downloads
 on: October 06, 2020, 04:58:43 pm 
Hi,

When I look into your account you were distributed your 30 points yesterday.
Are you logged in with the same account you have your subscription on?

96
Hi,
From what I see in your account your 30 credites were added to your account yesterday.
It can sometimes take up to 20 minutes after a new subscription for the points to arrive in your account.

97
Hi;

We can't see any issue when looking at the different maps of Forest Gravel Path, they tile perfectly.
However on your screenshot the image looks a bit stretched.
Is it possible that you have used something like a Transform 2D node on it? In that case it would be normal, as it breaks tiling.

98
Content - Substance Source - Re: DL missing after Signing up
 on: September 17, 2020, 09:35:38 am 
Hi,
Your Adobe account and Substance account are two separate things.
If you have a new subscription, it is linked to your Substance account. Please log in with your Substance account on Substance Source to see your points!

99
Hi all,
Please let me know if that error is back.
And if it does, please precise the browser you are using, as bugs are sometime browser specific.
Or if if is on the website or in the launcher integration of couse

100
Hi Elperi,

Our QA artist is on it!
I'll let you know when the material is fixed and updated on the platform

101
Hi!

You have access to the whole library, so you can download zips with all the assets!
You can ask the person who has access to the Substance admin account in your company to go to the "licences" tab on the Substance3d account page.
There they'll be able to download all the sbsar and/or sbs files, depending on what you need.


102
@Intrepid3D the Substance Share account is the same account as Substance 3d website.
The way to change your password is to go to this page https://store.substance3d.com/user/password on the substance3d website.
Please put the adress email in the box, you will receive an email asking you to create a new password.
Chose a new password with no special characters and then log back to share with your new password.

103
This topic has been moved to Discussions on the Launcher board as it was about the integration of Source in the launcher. They will be able to help there!

https://forum.substance3d.com/index.php?topic=34815.0

104
Hi AngusHume,

Both "Polyester 3d knit" and "Cotton Linen Twill Jeans" have been updated on the website. The new versions should work fine whatever engine you use!
Don't hesitate to let me know if you find other ones that need updating.

105
Hi,

My colleague from the launcher team has messaged you privately to have more info and get access to your logs.

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