Messages

46

Substance - Purchases & Licenses - Re: Student License

 on: June 04, 2021, 12:56:08 am 

Hello, Source is indeed not included in the Student license.

47

Substance - Purchases & Licenses - Re: License questions

 on: June 03, 2021, 07:40:59 pm 

Some answers:

- Yes you can still use the content you downloaded/created when you had the subscription.
- You upgrade the license from indie to pro as soon as you cross the $100k threshold.
- Revenue + funding contributes to the $100k threshold

If you want more details, please contact us at contact@substance3d.com.

48

Substance - Purchases & Licenses - Re: Can't get Trial License

 on: June 03, 2021, 03:45:13 am 

Could you please contact us at contact@substance3d.com?

49

Substance - Purchases & Licenses - Re: Can't cancel subscription, can't contact support -- submit buttons don't work!

 on: June 03, 2021, 03:44:50 am 

Converting a subscription to a perpetual license has been discontinued since 2019. We do still offer perpetual licenses of Painter and Designer on Steam though.

50

Substance - Purchases & Licenses - Re: Subscribed but can't download

 on: June 03, 2021, 03:43:32 am 

Make sure you login with your Substance3d account.

51

Substance - Purchases & Licenses - Re: I can't get Substance Painter to Launch

 on: June 03, 2021, 03:43:05 am 

Hi, unfortunately we don't have any version available for Windows 7. Although if your laptop runs Win 7, I'm not sure it would meet the minimum hardware requirements?

52

Substance - Purchases & Licenses - Re: Licenese Usage

 on: June 03, 2021, 03:41:02 am 

Yes a license can be used on 2 machine for the same user as long as it's only running on one at a given time.

53

Substance - Purchases & Licenses - Re: Licence needs applying for every local user

 on: June 03, 2021, 03:40:13 am 

Please contact us at contact@substance3d.com, we should be able to help you.

54

Substance - Discussions - Re: Has Substance abandoned a large portion of it's user group?

 on: June 03, 2021, 03:39:27 am 

We'll have more news soon.

55

Substance - Purchases & Licenses - Re: Are there license restrictions for Source free assets without prior subscription

 on: May 26, 2021, 05:30:57 am 

Yes, the free assets can be used in any way you want (appart from reselling them).

56

Substance - Purchases & Licenses - Re: Renewal of Perpetual Pro Licenses

 on: May 26, 2021, 05:30:21 am 

Hi, maintenance renewals have stopped since last year.

57

Substance Painter - Technical Support - Re: Tablet Issues after 2019.3.x update

 on: May 25, 2021, 05:42:38 am 

Happy to report that the next release will fix sticky sliders and poor performance when painting many strokes with a tablet.
Thank you for your patience!

58

Substance - Purchases & Licenses - Re: How do you renew an educational license?

 on: May 25, 2021, 01:30:34 am 

Please contact us at contact@substance3d.com

59

Substance - Purchases & Licenses - Re: Beginner question on limitations of Steam Licence

 on: May 23, 2021, 11:30:31 pm 

The license sync we used to have simply allowed you to launch the app as a standalone without Steam.
Indeed Substance Source materials can only be accessed through the subscription, but with a Steam license you can still download the rotating selection of free materials on Source and all the materials posted on Substance Share.

60

Substance - Purchases & Licenses - Re: Managing Multiple Pro Licenses

 on: May 20, 2021, 03:58:36 pm 

The admin of the account can use our assignation portal for Pro licenses. please contact us at contact@substance3d.com.