Messages

496

Substance Designer - Technical Support - Re: Height Map Preview in SD

 on: January 13, 2017, 04:12:35 pm 

Hi Ali_2,

Go to your 3Dview and select 'Materials'->'Default'->'Definition'->'physically_metallic_roughness' and select Tesselation.
Here you can change tesselation factor and scale.

You should also check that you specified the usage of your output for your height.
Double click on your height output. If 'usage' part is empty, click on 'Add item' and select 'height'.
In your 2D view, click right and select 'view outputs in 3Dview' to apply all your outputs on the 3D mesh.

497

Substance Designer - Technical Support - Re: Substance 5.6 crashes on creating new/opening existing files.

 on: January 12, 2017, 03:52:05 pm 

Hi,

I sent you a PM for more info.

498

Substance Designer - Technical Support - Re: 3D view mesh is black

 on: January 11, 2017, 06:16:25 pm 

Hi,

It's probably a problem with the position of your lights.
Did you try to reset your light and your scene ?
Go to your 3D view, 'lights' and click on 'reset'. 
Do the same thing in 'scene'.

If you still have the same issue, we will investigate

499

Substance Designer - Technical Support - Re: unable to retrieve scene

 on: January 11, 2017, 10:46:50 am 

FBX SDK 2017 is supported since Designer 5.5.0.
So if you work on a previous version of Designer, export your meshes using FBX 2015 or export in .obj.
 

500

Substance Designer - Discussions - Re: Blend nodes sometimes don't want to work

 on: January 11, 2017, 10:12:34 am 

Cory McG is right.
You can't blend a grayscale filter with a color filter.
Use a gradient map to switch grayscale filters to color.

501

Substance Designer - Technical Support - Re: question about baking multiple hipoly meshes to one low poly.

 on: January 10, 2017, 11:56:10 am 

Hi Jamlewisiii,

Which version of Designer do you use ?
Can you send us your high and low poly ?
 

502

Substance Designer - Technical Support - Re: Normal Map looks fine in Painter but not Designer

 on: January 09, 2017, 11:49:45 am 

Hi bmays151,

Can you show us your two normal maps (from Painter and the result you get in Designer) in order to compare them ?

Thanks

503

Substance Designer - Technical Support - Re: unable to retrieve scene

 on: January 09, 2017, 11:30:29 am 

Hi,

Did you export in .obj or .FBX ?
If it's .FBX, which version ?
Can you send us your meshes ?

Thanks.

504

Substance Designer - Technical Support - Re: Gradient Editor in 5.6 Broken

 on: January 09, 2017, 11:10:20 am 

Hi,

We reproduced it and we will fix it in our next release.
Thanks for your report.

Kind regards.