Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Topics - Marion Marchive

Pages: [1]
You have (or had) a Substance subscription and you know you have points left but can't find them on the Source website?

Please make sure that when you login on the platform you log in using the email and password combination linked to your Substance account (same as the forum) and not with your Adobe account.

Both accounts are not linked, so you won't see your points if you login with your Adobe account.

You can also try logging out from before logging in on Source, as being logged in on logs you automatically with your adobe account on Source.

This topic has been moved to Discussions as it had to do with a feature from the Substance launcher.

This topic has been moved to Discussions on the Launcher board as it was about the integration of Source in the launcher. They will be able to help there!

Content - Substance Source - How to report an issue?
 on: June 29, 2020, 03:33:47 pm 
Our team is screening the forum on a daily basis, and we do our best to help you.

In order to get help in an efficient manner, please let us know this information:
  • Are you having issues with the Substance Source web platform, the Launcher integration, an integration in Unity or Unreal?Something else?
  • If using the web platform, which version of which browser on which OS are you using?
  • Do you have any steps we could reproduce to have the same error you have encountered? Knowing this will help us fix the problem quicker.
  • If possible attach a screenshot of the issue.

If you are having issues specific to your account (like points missing or login issues) it would be better to contact as we will be able to discuss your personal account issues in more detail.

Please don't create duplicate threads and/or ask the same questions in different threads. If you want to add more information, you can add a new message in the first thread you have created.
Don't post in very old threads (older than a year for example), as often the issue is not the same as the previous one.

Thank you!

This topic has been moved to Technical Support as it was about the Painter integration of Source.

Pages: [1]