Messages

1

Substance Launcher - Discussions - Re: BUG: 3dsMax integration download provides a Maya named Download.

 on: December 21, 2020, 11:24:51 pm 

Hi @D3V,
The name is named correctly but the download link is incorrect and this is a bug. A ticket has been added for this and this will be fixed within the next maintenance release of the launcher. Thank you for the report!

2

Substance Launcher - Discussions - Re: The Server can not be reached

 on: December 21, 2020, 11:22:42 pm 

Hi @trist.lassi,
Are you still encountering this issue?
The two endpoints for login are:
https://leyfi.substance3d.com/
https://source-api.substance3d.com/

Let us know if adding these web addresses fixes this issue. If not, if you can post a log file, I will gladly look further into this issue. Thank you for the report!

3

Substance Launcher - Discussions - Re: Cannot login to Substance Launcher (infinite loading)

 on: December 21, 2020, 11:12:37 pm 

Hi @Trevor Miranda,
Glad to hear that this was resolved and thank you for taking the time to create a report!

4

Substance Launcher - Discussions - Re: 3Dmodels tab empty

 on: December 21, 2020, 11:10:53 pm 

Hi @Avikobi,
We are unable to reproduce this issue. We will continue to investigate and reproduce this bug. Is this issue still occurring? If so, would you be able to send us a log file so we can investigate further?

5

Substance Launcher - Discussions - Re: Substance Launcher won't update my apps

 on: December 21, 2020, 11:09:43 pm 

Hi @twentyfive-seven,
I am not able to reproduce this bug. Are you still unable to update Alchemist and Designer using the Substance Launcher?
If so, would you be able to post a log file?

6

Substance Launcher - Discussions - Re: Cant install painter

 on: December 21, 2020, 11:08:27 pm 

Hey @Overwatch Plays 0,
I am assuming the same thing. Does the software finish downloading before this error occurs or after the download has finished? Would you be able to post a log file? I have a few possible workarounds that I can narrow down with some additional information. In the meantime, we will try to find a way to reproduce this issue.

7

Substance Launcher - Discussions - Re: Substance source, so many broken downloads.

 on: December 21, 2020, 10:51:43 pm 

Hi Ian,
I wasn't able to reproduce this bug but we will continue to investigate. Is this issue still occurring?
If so, if you can export and post a log file, it could help us track down the issue and provide a solution.

8

Substance Launcher - Discussions - Re: Login Error Notifications

 on: March 21, 2019, 07:30:58 pm 

Hi @drichardson,
Thank you for the report!
A ticket has been made and this will be fixed in the next hotfix release. 

9

Substance Integrations - UE4 - Re: 4.21 Win/Linux CrossCompile Error - Could not find - SubstanceCore.precompiled

 on: January 08, 2019, 04:24:18 pm 

Hi @slbwoolley,
Cross-compilation between Windows and Linux is not currently supported within Substance in UE4. I have taken note of this and it is something we will evaluate in the future.

That being said, the plugin is still compatible and can be compiled using Linux.

I am sorry that I don't have a better answer right now! If there is anything else we can do to help and if you have any additional feedback for the plugin, please let us know! 

Cheers!

10

Substance Designer - Discussions - Re: $time variable

 on: January 07, 2019, 10:50:02 pm 

Hi @Psynema,
The $time parameter is also available for Substance in UE4 to drive animated Substance graphs.
Below I have included a screenshot of a simple demo blueprint script I used to achieve this.



Time is a float member variable with a 0.0 default value.
Graph is an object reference member variable assigned to the SubstanceGraphInstance that will be animated.

I hope this helps and if you have any questions or any trouble getting this to work, please let us know. 

Cheers!

11

Substance Integrations - UE4 - Re: Access violation writing location

 on: August 21, 2018, 04:39:52 pm 

Hi @satansdildo,
We will work on a repro case and add a ticket for this bug.
Thank you for the report! 

Cheers!
-Dan

12

Substance Integrations - Autodesk 3ds Max - Re: 3ds max export to fbx with substance material crashes

 on: August 10, 2018, 09:43:48 pm 

Hi @Sean Madigan 0,
This should no longer occur with the most recent version of the plugin. (2.1.1)
Thank you for the feedback. 

Cheers!

13

Substance Integrations - Autodesk 3ds Max - Re: 1.0.0 Command line install to 2018 & 2019 on the same machine

 on: August 10, 2018, 03:01:32 pm 

Hi @gdpwilliams,
We added silent install support in the latest release of the plugin. (Version: 2.1.1)
To run the installer in silent mode, you can call the installer .exe with the /S switch. 

Cheers!

14

Substance Integrations - Autodesk 3ds Max - Re: back burner and sbar plugin

 on: August 10, 2018, 12:46:03 pm 

Hi @maximilien,
Back burner is now supported with the 2.1.1 update of the Substance in 3ds Max plugin!
Thank you very much for the feedback!

Cheers! 

15

Substance Integrations - UE4 - Re: Substance Designer Material with Triplanar in UE4

 on: August 09, 2018, 11:09:12 pm 

Hi @bonedead789,
Would you be able to email me your Substance so that we have a clear repro case? If not, no worries!
Thank you for this report and we will start working on a repro case. If we find any quick solutions, we will post an update. 

Cheers!