Messages

1

Substance Painter - Technical Support - Re: Lagging of the program

 on: March 25, 2021, 12:02:43 am 

https://docs.substance3d.com/spdoc/technical-requirements-172824034.html

It doesn't appear that your computer meets the recommended technical specs.

2

Substance Painter - Technical Support - Re: Error when I try to paint

 on: February 21, 2021, 11:00:11 pm 

You should attach the log file.

And do you have an AMD GPU? Then you should check out the 3rd from top, pinned post in this section of the forum about AMD GPU driver problems.

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Substance Painter - Technical Support - Re: Substance Painter keeps crashing no matter what I do

 on: February 21, 2021, 03:35:11 pm 

See the pinned post, third from the top, in this section of the forum, AMD GPU driver problems.

4

Substance Painter - Technical Support - Re: Unable to download Substance launcher

 on: February 15, 2021, 09:51:41 pm 

Yes there are Substance folks who answer questions. At this point, it may be after hours for them. I imagine that the virus notification is a false positive. You may have to disable the antivirus software. Have a look at this for other troubleshooting items too:

https://forum.substance3d.com/index.php/topic,31029.0.html

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Substance Painter - Technical Support - Re: WARNING AMD driver issue

 on: February 15, 2021, 05:14:50 pm 

See the 3rd from top pinned post of this section. It isn't new.

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Substance Painter - Discussions - Re: Modo Substance Painter Issue

 on: February 15, 2021, 05:11:54 pm 

Do you have an environment in the Modo scene, this appears to be the reflection of that environment. I would assume that the environment is an HDR sphere. Is it? It appears that the orientation of that environment is incorrect.

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Substance Painter - Discussions - Re: Modo Substance Painter Issue

 on: February 14, 2021, 10:14:45 pm 

Show us your UVs.

8

Substance Painter - Discussions - Re: Substance Painter constant crash on Bootcamp Macbook Pro

 on: February 14, 2021, 10:13:42 pm 

See this thread:

https://forum.substance3d.com/index.php/topic,35908.0.html

9

Substance Painter - Technical Support - Re: Substance Designer crashes whenever I try to do something

 on: February 06, 2021, 08:22:25 pm 

Do you mean Substance Designer or Substance Painter?

There is a pinned thread in this section about AMD gpu problems. You should check it out.

10

Substance Painter - Technical Support - Re: Amd brush crash

 on: January 31, 2021, 12:14:32 am 

Have you down graded the driver to 20.8 or 20.9 as suggested in the pinned thread?

11

Substance Painter - Technical Support - Re: Crash On Startup - At a loss

 on: January 31, 2021, 12:12:41 am 

It appears that you have an almost year old driver version, I suggest that you go to Nvidia.com and update your gpu driver.

12

Substance Painter - Technical Support - Re: Crash On Startup - At a loss

 on: January 23, 2021, 10:00:33 pm 

You need to upload the log file, not Dxdiag.

Do you have more than 1 monitor and is SP starting on the Windows #1 monitor? That's a 'quirk' of SP.

13

Substance Painter - Discussions - Re: Problem with rivets?

 on: January 19, 2021, 06:02:14 pm 

Layer type - a Fill Layer, a Paint Layer?

Show a picture of your layers also show a picture of the UVs. And while you're at it, show a picture of the 'wires' for that area in Blender.

(Warning, I know very little about Blender, I don't use it.)

14

Substance Painter - Discussions - Re: Problem with rivets?

 on: January 18, 2021, 09:13:25 pm 

Stretching - What do your UVs look like? Are the UVs for that object uniformly sized? Or are they perhaps stretched on one direction?

What type of layer are the rivets created on?

I do aircraft and create a gray scale image in PS to import as a height map into SP.

15

Substance Painter - Discussions - Re: Beginner Question Alert!

 on: January 14, 2021, 03:19:53 pm 

Check out this thread

https://forum.substance3d.com/index.php/topic,35362.0.html