Messages

1

Substance Painter - Technical Support - Re: Installation Adobe version explanation.

 on: July 01, 2021, 01:44:13 am 

1. This is a new major update. The main difference is that it will install in a new folder under Adobe rather than Allegorithmic.

2. You may need to enter your license again, but if you have the .key you are good to go.

3. The new update will install in a new folder, separate from the one you had before.

4. You may need to fill in your license details, not sure.

5. Yes, you will need to copy all your custom assets from the old folder to the new, more details here: https://substance3d.adobe.com/documentation/spdoc/preferences-and-content-migration-215286925.html

6-7: The install will be separate and should leave your previous version as it is.

2

Substance - Discussions - Re: How to get a refund for subscription fees?

 on: June 30, 2021, 11:24:00 pm 

Please send us a message directly at contact@substance3d.com

3

Substance - Purchases & Licenses - Re: Cannot use the latest version even I still got 10 months subscription?

 on: June 30, 2021, 11:23:10 pm 

Yes, this should work fine.

4

Substance - Purchases & Licenses - Re: Cannot use the latest version even I still got 10 months subscription?

 on: June 29, 2021, 05:49:27 pm 

These new releases introduce many deep changes and the Launcher is not compatible with these new updates and will be deprecated going forward.
You can get the new release in the "My Licenses" section of the Substance3d.com website.

5

Substance - Purchases & Licenses - Re: Sell 3D models that use Substance Source Materials (exported textures only)

 on: June 29, 2021, 05:41:52 pm 

Yes, you are fine and can sell the model.

6

Substance - Purchases & Licenses - Re: Switching from substance indie license to adobe rebranded license

 on: June 29, 2021, 05:40:16 pm 

Could you give us more details? What is happening when you are trying to launch the tool?

7

Substance - Purchases & Licenses - Re: Does 2021 license upgrade have access to 2022 version?

 on: June 29, 2021, 07:11:10 am 

No, Steam is the only option at this time.

8

Substance - News & Announcements - Re: Substance Subscription Changes: details & FAQ

 on: June 28, 2021, 08:07:44 pm 

You can still access the new builds in the My Licenses section of the Substance3d.com website.
If you have a monthly sub, you can cancel at any time and switch to an Adobe plan as well.

9

Substance - Purchases & Licenses - Re: I have 3 subscriptions I have to pay for now, and need help on combining them.

 on: June 28, 2021, 04:42:58 pm 

You will keep access to your points and downloads even after you cancel. Just make sure you login on the Assets website with your Substance login and not your Adobe login.

10

Substance - Purchases & Licenses - Re: Confused with the new licenses

 on: June 28, 2021, 04:39:46 pm 

You can switch to the Adobe plan whenever you like, so yes, it probably makes more sense to wait util the end of your current sub term. Make sure to cancel before it renews though.

11

Substance - News & Announcements - Re: Meet the new Substance 3D!

 on: June 28, 2021, 04:38:05 pm 

1. Yes

2. I believe as an Indie you won't need to maintain an active subscription

That being said, we will have some more official info being communicated this week about points dan downloads transition.

12

Substance Painter - Technical Support - Re: Substance Painter 2021 broken after update

 on: June 28, 2021, 05:08:19 am 

All your materials are still there, please check the documentation for this new release to learn hot to migrate your assets:
https://substance3d.adobe.com/documentation/spdoc/preferences-and-content-migration-215286925.html

13

Substance Painter - Technical Support - Re: Where did the "tools" go ?

 on: June 28, 2021, 05:06:11 am 

Tools are now part of the brushes. Select the brushes and type "tool" in the search to filer them.
If you want a shortcut to get to them easily, you can save that search result in the "Saved Searches" panel (button at the bottom left of the Asset Panel). It's the same panel as before but instead of having a bunch of hardcoded categories, we let users build them the way they feel like.

14

Substance Painter - Technical Support - Re: PBR Metallic Roughness (alegorithmic) Missing

 on: June 28, 2021, 05:03:56 am 

Yes the new ASM material is an evolution of the standard Allegorithmic shader.

15

Substance Painter - Discussions - Re: adobe substance painter?

 on: June 28, 2021, 05:03:11 am 

Source has been moved to the Substance 3D Assets website. You can still access all your points and downloads on this new platform, no matter which version of Painter you have. Simply make sure you log in using your Substance login info and not the Adobe one.