Topics

1

Substance Designer - Technical Support - SD Crashes every time I start a new substance.

 on: July 31, 2019, 09:11:12 pm 

Hey.

Basically the same as what the title says. Every time I launch the program and click the button to make a new substance, the programs crashes/locks up. In order to get it to work I have to uninstall and reinstall the program. It only works the first time I press the button to create a new substance, after that it crashes/locks up every time until I uninstall/reinstall again.

Anyone experience this or know why?

2

Substance Painter - Technical Support - Substance Painter UI Issues

 on: November 12, 2018, 10:51:19 pm 

Hello. I am currently having a huge issue that makes the program completely unusable. Substance Painter is having an issue where I can no longer scroll through the layers and properties of textures, materials and smart materials, basically anything that has properties. The scroll bar won't move no matter what I do. If I am able to click on a black mask to look at the generators or anything attached to it, the properties for those will never show up. I tried uninstalling the program multiple times and reinstalling with no avail. The same issues keep persisting even once I install again. The same issues persist no matter what project I have open.

3

Substance Painter - Technical Support - Weird bug.

 on: October 26, 2018, 05:30:19 pm 

So today Substance Painter has been weird, it crashed my computer to the blue screen, it auto closes at times, however, I just started doing something very weird. Every time I make a click in the program the view-port changes into anything. sometimes it goes white, black, makes the mesh more reflective, and sometimes changes the texture completely. I uploaded an attachment for you to see.