Messages

1

Substance Painter - Technical Support - Freezes on paint

 on: May 17, 2017, 01:02:04 pm 

Hello everyone,

When I paint on some mesh I alway have a first freeze then it paint somewhat smoothly.


The software is installed on a SSD.
I have a GTX 1080, an i7 3930k and 32 Go of memory.
I'm running this on Windows 10 pro (latest graphics drivers), and I use a wacom Intuos pro (2017).
Painting on photoshop runs great.


I tested opengl and directx, directx is a little bit smoother.
I'm painting a 4k texture.

What can I try to improve the performances ?

2

Substance Integrations - Autodesk 3ds Max - Re: 2 bugs + support

 on: February 07, 2013, 10:01:30 am 

Ok, too bad.

So I shouldn't use substance inside max.
I looked for an option somewhere to avoid the map generation when moving the timeline but didn't find any option regarding Substance.

Ok, so now I'm fixed.
Thanks for the answer.

Edit: Do you think you can ask for a fix in a product update?
Or maybe should I,

3

Substance Integrations - Autodesk 3ds Max - 2 bugs + support

 on: February 06, 2013, 11:19:24 am 

Hello,

It's been a while I was coming here trying to get some informations about when and if we still have support for B2M 1.6.


One bug I was talking about a while ago was the fact that when you load a substance your texture hue and contrat is slightly changed.

I remember having an Allegorithmic answer about this saying that the bug was known but I never had any update regarding this.


Today I have a second bug I discovered.
I'm using 3ds max 2013 x64 with Vray 2.0.
When I have some substance map in the scene (used to generate normal map etc...) the timeline takes a while to move.

I made the simple test ever.
Create a new scene. Add a cube.
Try to move the timeline -> everything is ok
Add some shaders using substance.
Try to move the timeline -> 3ds max goes slow

So for me using substance for an animation is impossible.
I tried to reinstall 3ds max, product update, vray and forest pack to find this bug.


So my question is.
Is there any support yet for B2M 1.6?

If yes what is goign to do allegorithmic?


I'm really disapointed regarding the support right now since nothing ever moved. When I saw the B2M 2.0 going out I really thought that I bought a broken script and now it's becoming useless to me because of the bugs.
I'm hoping having an answer as soon as possible.


Of course, if you need anything I'am always available.

Regards,