Topics

1

Substance Painter - Technical Support - Summer 2018.2.1 Build Hangs

 on: August 10, 2018, 11:27:28 am 

Can't get the latest 2018.2.1 build to initialize.  I notice "Generating thumbnail(s)...." is displayed in the lower right corner.  Task manager shows Painter using 14gb and cpu 25% load.

I uninstalled 2018.2.1 and installed 2018.1.3 and it runs fine.  Re-installed 2018.2.1 --- same problem.

2

Substance Painter - Technical Support - TDR (GPU Hang Recovery) Setting is too low

 on: September 28, 2017, 11:45:09 pm 

I just update Substance Painter to version 2017.3.0 Build 1837 and get the TDR message.  I used the link in the message but the instructions are confusing at steps 3 - 5 (at least to me.)

It says:

3.  Navigate in the tree on the left of the Registry Editor window and go to : HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ GraphicsDrivers
4.  If it doesn't exist, do a right-click > new > REG_DWORD in the right part of the window. Name it TdrDelay and set the value to 60 (in decimal mode).
5.  If it doesn't exist, do a a right-click > new > REG_DWORD in the right part of the windows. Name it TdrDdiDelay and set the value to 60 (in decimal mode).

Okay, I assume step 4 "If it doesn't exist, ...." add the dword TdrDelay x96 (60 dec)

Then step 5. has another "If it doesn't exist, ...." add the dword TdrDdiDelay x96 (60 dec)

So I'm assuming if TdrDdiDelay doesn't exist, to add it also?  So two new entries to HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ GraphicsDrivers

Anyway, I did that and restarted my system and Painter still throws out that message

3

Substance Designer - Technical Support - Input Tweaks

 on: December 07, 2013, 05:28:34 pm 

Just getting started with the first tutorial for SD4 "My First Substance."  Everything seems to work until I get to step 13.  I followed step 12 with the "expose" and called the parameter "Dirt".  However, when I "double click in the graph view and check the Input Tweaks parameters" nothing happens.  Where is the "Input Tweaks" panel supposed to show up?