Topics

1

Substance - Purchases & Licenses - Can't cancel subscription, can't contact support -- submit buttons don't work!

 on: June 01, 2021, 12:46:37 am 

I'm trying to cancel my subscription and purchase a purchase a perpetual license ($0). However, when I click the "Purchase" button, the URLs change but ultimately I end up on the same page, and the subscription is still active.

I've tried this on Mac Safari and Chrome.

I also tried to send the above message to the support form. But clicking "Submit" there simply does nothing at all, both browsers.

Any thoughts?

2

Substance Alchemist - Discussions - 2.3 keeps downloading & installing in the launcher, Won't load. 2.2.1 quits

 on: November 01, 2020, 03:43:47 am 

Trying to install Alchemist 2.3, and I'm able to download it and apparently install it, but the big blue button remains "update". And quitting, restarting shows 2.3 not installed or downloaded.

Super frustrating.

UPDATE:

Turns out 2.2.1 won't load now. Just quits. The "Uninstall" button does nothing.  Basically nothing works.

3

Substance Painter - UV Tiles - Convert project to use new UV Tile Workflow

 on: August 27, 2020, 05:17:49 am 

Hi,

Maybe I'm missing something -- none of the tutorials or docs seem to touch on this.  I'd like to convert a project to use the new "UV Tile" workflow.  Project settings simply says "Project not using UV Tile workflow", but no option to do so.

How should I go about converting?

Thanks!

4

Substance Painter - Technical Support - Why do I have to constantly re-register??

 on: June 25, 2020, 04:30:49 am 

I don't get why this is still happening, after so many years.  Why can't I register once and be done with it?  This has been happening literally for years through so many versions, how is this not fixed?

5

Substance Painter - Technical Support - Smart Materials take forever to load, every single time.

 on: April 01, 2020, 01:14:45 am 

Hi,

Smart materials (and really, other things too -- like shaders and tools etc) take a very long time to load. Often they don't even start loading for 30 minutes or more.  I can't seem to figure out how to "Trigger" them to start, and once they start, they take a few minutes to load. I've google for solutions, but nothing works.

I'm on a mac, using 2019.1.3.

Just now they started updating in the background, likely 10-15 minutes after I loaded Painter, created a project, imported maps, set it all up, and saved the project...then waited.

Any ideas how to fix this?  It's insanely annoying as you might imagine.  More annoying than having to re-register every 30 days.

6

Substance Designer - Discussions - Is it possible to export the rendered material as a single texture?

 on: March 03, 2020, 01:55:33 am 

Hi all,

I think this may be possible, but I'm not sure what key words to google to find the feature documentation.

I'd like to export a single image of a texture that combines the lighting and PBR values etc.  I.e. the "final" image put on the 3d model in the viewer.

Is that possible?

7

Substance Painter - Technical Support - 2019.3.2 on Mac (10.14.5) UI goes black until mouse over randomly

 on: January 30, 2020, 07:37:47 am 

As seen in the attached image. Happens all the time, to where it's unusable.

8

Substance - Purchases & Licenses - Why do I have to reactivate my license monthly / why is lookup broken?

 on: May 27, 2019, 09:06:51 pm 

Each month I have to download the license key from the site.  This is really annoying. It's a small but frustrating task.  The "look up with my account" option always returns error 500.

This seems like something that shouldn't be happening.

9

Substance Painter - Technical Support - License Registration not working...

 on: February 27, 2019, 05:36:18 am 

EDIT:  I found that you can download it from your profile, so I"m all good now.  I'll leave this up just in case this is an issue that isn't yet known.

Thanks!!

_____

As in the attached screenshot, I'm getting an error when attempting to relink my license.  Unfortunately, I get an error when I click the evaluate button, and I don't have a license file in my library (mac) as in the support documentation instructions.

Any workaround?  Currently unable to use Substance software because of this.  I've reinstalled multiple times.

10

Substance Painter - Discussions - Seams from Mask Editor / Curvature - can they be removed?

 on: February 06, 2019, 04:57:06 am 

Hi all,

I'm getting seams from the UV islands when I use any mask w/ the curvature active.  Is this something that can be removed?  I've tried re-baking the curvature map in many different settings, but always with the same result.

Thanks!!

11

Substance Painter - Discussions - Normal issues on seam -- a way to fix it in Painter?

 on: December 19, 2018, 06:08:37 pm 

Hi there,

I'm seeing this ugly seam , mostly visible when light is reflecting off the shoulder of this character.  Removing the normal map removes the seam so I'm pretty sure the normal map is to blame. 

Unfortunately I don't have the high poly mesh and the modeler who was hired for the project is MIA and not responding.

Is there a way to fix this in painter?  I've attempted normal and/or heigh adjustments to the area, but that doesn't seem to fix anything.  the seam persists.

Thanks for any pointers!

12

Substance Painter - Discussions - Controlling how triplanar decides direction?

 on: October 24, 2018, 06:55:47 am 

Hi there,

In the image attached you can see this snake w/ and w/o triplanar active.  With, it looks great in some locations, but then it suddenly reverses directions.

Is there a way to control this, so that I can dictate which direction it goes?

(I didn't make the model, I hired someone to do that, so there's a chance it's an issue with the model.  If so, let me know so I can let my modeler know? )

Thank you!

13

Substance Painter - Technical Support - Light is on front of 3d model but back of 2d view...

 on: October 11, 2017, 05:12:01 am 

Check out the screenshots -- for some reason, when the light is on the front of the 3d view, it looks to be the back of the 2d view.  And vice versa.

What may be causing this?

14

Substance Painter - Technical Support - Painter 2017.3 had bugs, now I can't open my project file in older versions

 on: October 11, 2017, 04:33:27 am 

UPDATE:  After a 2nd re-install, and re-backup load, it works.  Not sure why.

Hey there,

I installed 2017.3 and opened up my latest project.  Almost immediately as I was painting on a black mask I found the bug shown below, where a big chunk of the image was black.  I fixed it by finding the layer (not the one I was painting on) and duplicating it, removing the original.

Then I started working again and BOOM, it happened again.  Then it went completely black.

So clearly 2017.3 has some issues and I want to revert to 2017.2.

I did, downloading it from the "Downloads" page under my user account.  But now, even after restoring the project file from a backup, I can't open it in Painter.

Any tips on how to get my project back??

15

Substance Integrations - Unity - Adding .sbsar files to a list increases RAM...how to unload memory?

 on: June 06, 2017, 05:41:21 am 

Hi!  I'm working on a script that will batch-manage some .sbsar files.  However, once I get past just a few files in my list, RAM use goes up very quickly as I add more.  I'm unable to get RAM to go back down.

I have noticed that RAM use goes up when I select a new .sbsar file in the Inspector, and goes down after.  What is it that you guys are doing to get it to go down?

Thanks!