Messages

1

Substance Painter - Technical Support - Re: Substance Painter Nvidia Driver outdated, but it isn't

 on: June 24, 2021, 02:40:57 pm 

Indeed it is a bug.

so you did  update your Nvidia drivers and got a message that the driver is outdated, so you need to ignore the message and press continue.

2

Substance Painter - Automatic UV unwrapping - Re: Auto Unwrap via command line ?

 on: January 06, 2021, 01:00:08 pm 

We plan to add the option when you create a new project with the scripting Python API but not from the command line.

3

Substance Painter - Automatic UV unwrapping - Re: Automatic UV Unwrapping crashing 3DS Max FBX. Substance Painter keeps crashing

 on: January 06, 2021, 12:58:02 pm 

Thank you for reporting this issue. The Automatic UV unwrapping feature in Substance Painter is still an experimental feature. We will try to address the issue.
Meanwhile indeed the safest way is to adapt the options in the Auto Save configuration window to avoid that auto save starts during the auto unwrap process.

4

Substance Painter - Technical Support - Re: export issues with new paint across tiles option

 on: January 04, 2021, 10:47:35 am 

Hi

Thank you for reporting this issue, it is a bug and we will try to fix it asap. It is in the backlog.

5

Substance Painter - Automatic UV unwrapping - Re: terrible results on boxy geometry

 on: November 12, 2020, 02:38:26 pm 

With:
- Seams: generate only missing data
- UV islands: generate only missing data
- Packing: recompute all
we get stretching:

6

Substance Painter - Automatic UV unwrapping - Re: terrible results on boxy geometry

 on: November 12, 2020, 02:35:30 pm 

With Recompute all, less stretching:

7

Substance Painter - Automatic UV unwrapping - Re: terrible results on boxy geometry

 on: November 12, 2020, 02:27:48 pm 

Hi,

To reproduce it, in the options of the auto unwrap, we selected:
- Seams: generate only missing data
- UV islands: generate only missing data
- Packing: recompute all

if we select 'recompute all' for all phases of the sequence, we do not have huge stretching

8

Substance Painter - Scripting - Re: add/update shelf path on startup

 on: October 21, 2020, 05:51:54 pm 

Hi

If you are looking to which functions are exposed or not, you can find it in the integrated doc in the installation of your Substance Painter:

On Windows:
file:///C:/Program%20Files/Allegorithmic/Substance%20Painter/resources/python-doc/substance_painter/resource.html

from the UI Help > Documentation > Python API

It is not possible with the last version to manipulate shelves but will come in a next release.

9

Substance Painter - Technical Support - Re: Substance Painter 2020.2 Linux Not Starting

 on: July 29, 2020, 06:47:27 pm 

Hi Dan,

We just released the HotFix 20.2.1 (6.2.1) with the fix for your problem:

[Linux] Crash after the splash screen on CentOS 7.3

If you try it, could you let us know if it fixes the issue ?

10

Substance Painter - Technical Support - Re: Substance Painter 2020.2 Linux Not Starting

 on: July 24, 2020, 02:24:16 pm 

Thank you.
We are working on it it will be fixed in the next minor release 2020.2.1 (6.2.1).

11

Substance Launcher - Discussions - Re: Can't Quit Launcher From Tray

 on: November 29, 2019, 01:44:36 pm 

Hi

Can you re try with the last version of the launcher?

1.3.1-beta

Cédric

12

Substance Launcher - Discussions - Re: Substance Painter broken after using launcher

 on: November 29, 2019, 01:43:56 pm 

Hi

Sorry for this bad experience.

We cannot reproduce it.

The launcher has been updated with version 1.3.1-beta.

13

Substance Launcher - Discussions - Re: Linux failure to download and install

 on: November 29, 2019, 01:42:21 pm 

Hi

With the new version 1.3.1-beta that has been released, it should be fixed for Red Had and CentOS.

14

Substance Launcher - Discussions - Re: Substance painter/designer won't run any longer after update - fix please

 on: August 22, 2019, 02:34:02 pm 

Hi

To make progress on the issues written in this thread, we need to get more insights. We are still waiting for input.
If anyone else does have similar issues, please do not hesitate to post it in this thread.

15

Substance Launcher - Discussions - Re: Substance Source: Folder Structure

 on: August 22, 2019, 02:19:07 pm 

Hi

With the release 1.3-beta of the launcher, you can now send directly your materials either to Painter, Designer or Alchemist.
It will be still downloaded locally but in addition it will be in one of the Substance softwares.