Messages

121

Substance Designer - Technical Support - Re: Substance Designer (5.5.1) crashes on launch

 on: October 17, 2016, 02:35:29 pm 

Hi,

Did you have a previous version of Designer installed before this one ?
If it's the case could you delete the folder "view3d"
Here: HKEY_CURRENT_USER\SOFTWARE\Allegorithmic\Substance Designer\5_x\session

To do this you must use "Registry Editor"
To run it, type "regedt32" in the Windows Search tool

Keep me informed,

Damien

122

Substance B2M & Substance Player - Substance B2M - Re: Bitmap2Material crash on Startup

 on: October 06, 2016, 02:30:20 pm 

Hi Patrick,

I investigate on your issue and could you try to do this manipulation please.

Delete the folder "Bitmap2Material"
Here: HKEY_CURRENT_USER\SOFTWARE\Allegorithmic\Bitmap2Material

To do this you must use "Registry Editor"
To run it, type "regedt32" in the Windows Search tool

Keep me informed.

123

Substance Designer - Technical Support - Re: Designer 5.5 freezes when loading old designer file

 on: October 06, 2016, 11:44:36 am 

Hi Andrea,

Your issue is fixed and will be available soon in the release of Designer 5.5.2

Best Regards,

124

Substance Designer - Technical Support - Re: Batchtools Cooker breaks nodes

 on: October 06, 2016, 10:15:41 am 

Thanks !
I reproduced your issue with the sbscooker available in the BatchTools and we have an bug in this version of sbscooker.
We will fix this shortly.
Until it is repaired you can uses the sbscooker available in your Designer 5 folder here
C:\Program Files\Allegorithmic\Substance Designer 5\sbscooker

Best Regards

Damien
QA Analyst

125

Substance Designer - Technical Support - Re: Batchtools Cooker breaks nodes

 on: October 05, 2016, 10:39:58 am 

Hi Yves,

Could you send me the commands you used to cook your .sbsar, your .log file of Designer and one of your problematic Graph please ?
Because I working on your issue and I can't reproduce the bug.

Damien Climent
QA Analyst

126

Substance Designer - Technical Support - Re: Substance Desinger 5.5.1 Share Export Crash

 on: October 04, 2016, 11:55:37 am 

Hi Keegan,

Sorry for the inconvenience.
We have an issue with the "Export with dependencies" and the "Export to Substance Share" uses this export module.
Currently we are working on a fix which will be available in the release 5.5.2

Best regards,

Damien Climent
QA Analyst

127

Substance Designer - Technical Support - Re: [SOLVED] Designer 5.5.1 too slow to use

 on: October 03, 2016, 03:29:27 pm 

You Welcome ! Dave 

128

Substance Designer - Technical Support - Re: designer 5.5.1 too slow to use

 on: September 23, 2016, 11:44:38 am 

Hi Dave,

Can you try to delete the registry folder "view3D"
Here: HKEY_CURRENT_USER\SOFTWARE\Allegorithmic\Substance Designer

To do this you must use "Registry Editor"
To run it, type "regedt32" in the Windows Search tool

Keep me informed

Cheers,

129

Substance Painter - Technical Support - Re: Substance Painter 2.20 brushes, particles and tools are empty

 on: September 13, 2016, 04:56:39 pm 

Hi Stuhl,

Here is the link of the solution to your problem.
https://support.allegorithmic.com/documentation/display/SPDOC/Shelf+is+empty

Cheers,

Damien.

130

Substance Designer - Technical Support - Re: texture transfer crashing substance 5.5

 on: September 06, 2016, 03:51:41 pm 

Hi,
I did a new test with a very Hi-Res mesh with non-manifold faces inside, and I still cannot reproduce your issue.
I need more elements about your workflow, what software you use to export the OBJ files ?
In the Baker do you use specials settings ?
For us the most important thing to reproduce your issue is your Meshes.
Could you reproduce your crashes with free meshes ?

Cheers,

Damien.

131

Substance Designer - Technical Support - Re: texture transfer crashing substance 5.5

 on: September 02, 2016, 02:13:47 pm 

Hi Simon,

I tried to reproduce your issue and all works well on my side.
Could you send me your meshes in PM ?

Cheers,

Damien.

132

Substance Painter - Technical Support - Re: Substance Painter 2.20 brushes, particles and tools are empty

 on: August 19, 2016, 10:37:16 am 

Hi Stuhl,
I'm doing some research to solve your issue.
Can you take a look in your "Presets" folder and see if it is full.
Here is the Path:
C:\Program Files\Allegorithmic\Substance Painter 2.2\resources\shelf\allegorithmic\presets