Messages

1

Substance Painter - Technical Support - Re: Crash upon modifying material in X-TAON spp - Substance Painter 2018.3.0 2570

 on: December 01, 2018, 05:44:01 pm 

If I try to open the model with Unity5 template, however, I can load the model. I cannot change paint any color on the model - only height - the project opens as a read-only file.

After saving the project with a different name, the project now opens normally, however, the same issues are present - no color changes - only height - are visible on either the preview material or on the model.

And finally if I then change the shader on this file to PBR metal with anisotropy, then the model turns white and nothing can be painted on the preview material or the model.

2

Substance Painter - Technical Support - Re: Crash upon modifying material in X-TAON spp - Substance Painter 2018.3.0 2570

 on: December 01, 2018, 05:28:25 pm 

This issue does not arise if I try to open a older file - created with 2018.1.0.
If I try to open the given model from Substance share with the pbr-roughness-anisotropy template, it crashes immediately - attached is this log file.

3

Substance Painter - Technical Support - Crash upon modifying material in X-TAON spp - Substance Painter 2018.3.0 2570

 on: December 01, 2018, 05:25:22 pm 

I just updated my old version of Substance painter for the X-TAON contest, and whenever I try to change material properties in the given .spp file, painter crashes.

The only error I find in the log file is this: Request for 'liveUpdatedLicense' failed.

4

Substance Painter - Technical Support - Re: Substance painter automatically shutdown on startup

 on: April 02, 2018, 04:40:34 am 

Thank you. The 2017.4 build works, so that is fine for me.