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Messages - Froyok

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16
Substance PainterSubstance Painter - Technical Support - Re: Substance Painter Wireframe option Grayed out.
 on: February 23, 2021, 05:54:38 pm 
Do you mean you are in the render mode and not the paint mode ?
If that's so, that's normal, those settings have no effect and therefor cannot be modified.

17
Substance PainterSubstance Painter - Technical Support - Re: AMD GPU drivers crashing Substance Painter UPDATE?
 on: February 23, 2021, 05:50:36 pm 
I just published an update, see: https://forum.substance3d.com/index.php/topic,35908.0.html

18
Substance PainterSubstance Painter - Technical Support - Re: Substance keeps crashing (not responding)
 on: February 23, 2021, 05:50:10 pm 
Did you send any crash reports you got ?

19
Substance PainterSubstance Painter - Technical Support - Re: High DPI support - tiny interface fonts - not working windows scaling
 on: February 23, 2021, 05:46:23 pm 
We now mostly follow the VFX Platform guidelines in term of software versions, so we should update our Qt version at some point to align for 2021. So it will happen sooner than later, but I can't commit on any date. See: https://vfxplatform.com/

20
Substance PainterSubstance Painter - Technical Support - Re: TGA Grayscale
 on: February 23, 2021, 05:44:00 pm 
It's likely because you are exporting grayscale channels (like Roughness) as grayscale images so they end-up indexed. You need to create a custom export preset/output template and make sure you put your grayscale channels in the R, G and B of the output texture to get a regular color image. See: https://docs.substance3d.com/spdoc/creating-export-presets-98959398.html

21
Substance PainterSubstance Painter - Technical Support - Re: Substance Painter keeps crashing no matter what I do
 on: February 23, 2021, 05:40:59 pm 
See this thread for information on that subject : https://forum.substance3d.com/index.php/topic,35908.0.html

22
Substance PainterSubstance Painter - Technical Support - Re: Unexplained Freeze
 on: February 23, 2021, 05:40:21 pm 
See this thread for updates on that subject : https://forum.substance3d.com/index.php/topic,35908.0.html

23
Substance PainterSubstance Painter - Technical Support - Re: Dual Screens Substance Painter hangs on white screen
 on: February 23, 2021, 05:37:42 pm 
You should be able to run the application by making sure Substance Painter starts on your regular screen and not your tablet. This is because of how Windows assign the GPU per application.

24
Substance PainterSubstance Painter - Technical Support - Re: when I import the model exported fr zbrush,it look brown.What make it like that?
 on: February 23, 2021, 05:34:00 pm 
Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

25
Substance PainterSubstance Painter - Technical Support - Re: Weird height and normal results - Designer To Painter
 on: February 23, 2021, 05:33:46 pm 
In Substance Painter the height channel is using values between -1 and 1, negative values are not visible on screen by default. See: https://docs.substance3d.com/spdoc/viewport-settings-172818752.html#ViewportSettings-Channeldisplay

26
Substance PainterSubstance Painter - Technical Support - Re: Error when I try to paint
 on: February 23, 2021, 05:31:47 pm 
Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

27
Substance PainterSubstance Painter - Technical Support - Re: Problem with filters (matfx_hbao...)
 on: February 23, 2021, 05:31:38 pm 
Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

28
Substance PainterSubstance Painter - Technical Support - Re: Whole project is destroyed cause of one bug
 on: February 23, 2021, 05:30:32 pm 
Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

29
Substance PainterSubstance Painter - Technical Support - Re: Cant import smart materials from substance share
 on: February 23, 2021, 05:29:58 pm 
Quote from: razmalazz on February 23, 2021, 12:36:23 pm
Was this matter ever resolved? I'm having a similar issue. In my case I have a texture stored on an external hard drive that won't let me drag it into the shelf and comes up with the same 'an error occurred while opening...' as mentioned above. However if I move this file to my desktop and import it the same way it's fine.
Does only the drag and drop has issues ? If you import the resource from the File menu or the dedicated button in the Shelf window does it work ?

30
Substance PainterSubstance Painter - Technical Support - Re: High DPI support - tiny interface fonts - not working windows scaling
 on: February 23, 2021, 05:27:34 pm 
We do use HDPI internally, we are several having 2K and 4K monitors in the development team.

To give a few more details: right now we have no control over this issue because we are dependent on Qt (the framework that allows us to build the UI). Our current version (5.12) doesn't support all the HDPI scaling values which leads to discrepancy between the system and the application as you all noticed.

So it's not that we don't want to fix it, it's just that for years Qt never supported it properly in the first place and fixing ourselves would have been very complicated.

Recent version of Qt (5.15 I believe) now seems to have a better support of intermediate UI scaling values, however we don't know yet when we will update to this version (or a newer one). Updating to new versions is not a simple task and has lot of technical implications for us, this is not something we do lightly. There is lot of QA/testing involved as well.

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