Messages

46

Substance Painter - Technical Support - Re: Radeon 6800 and substance 2020 / 2021

 on: February 01, 2021, 04:32:14 pm 

So far no one from AMD or the Substance Team has commented on this, which is a bit disappointing.

That's not true, we have a sticky message about it with some workarounds until AMD fix the issue. Please take a look: https://forum.substance3d.com/index.php/topic,35908.0.html

47

Substance Painter - Technical Support - Re: SP 2021 - Masks artefacts

 on: February 01, 2021, 04:23:05 pm 

Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

48

Substance Painter - Technical Support - Re: SBSAR won't import - Substance Painter 2017

 on: February 01, 2021, 04:22:44 pm 

Ha ! Then it it's likely we pushed additional update on the Steam version, beyond the Substance Painter 2 lifecycle. However my remark is still stand: your version is too old and doesn't support the latest sbsar format.

49

Substance Painter - Technical Support - Re: Not responding on launch?

 on: February 01, 2021, 04:19:44 pm 

Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

50

Substance Painter - Technical Support - Re: Amd brush crash

 on: February 01, 2021, 04:12:29 pm 

No update on the matter, we are still waiting on AMD to fix the issue.

51

Substance Painter - Technical Support - Re: SBSAR won't import - Substance Painter 2017

 on: February 01, 2021, 04:11:30 pm 

Substance painter 2 is not Substance Painter 2017. It's older, see: https://docs.substance3d.com/spdoc/all-changes-188973073.html

As for your Sbsar files issue: Substance Source publish new content very often and that implies Substance file that user new features. Your version of Substance Painter is simply too old to open them (not compatible). If you cannot update to a newer version, you can use the Substance Player (which is free) to open the Sbsar files and export them as texture files.

52

Substance Painter - Technical Support - Re: Masking Display issues

 on: February 01, 2021, 03:14:43 pm 

Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

53

Substance Painter - Technical Support - Re: Substance Painter 2021 - PC Freeze when baking

 on: February 01, 2021, 03:14:01 pm 

Please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

54

Substance Painter - Technical Support - Re: Substance Painter 2

 on: February 01, 2021, 03:13:04 pm 

A more recent version should be able to run yes, however I suggest running a trial version to be sure and test your working environment.

55

Substance Painter - Technical Support - Re: Iray rendering is black, doesn't render anything

 on: January 19, 2021, 11:31:52 am 

I have same problem but in substance painter .

Please open a new thread following the guidelines: https://forum.substance3d.com/index.php/topic,22451.0.html

56

Substance Painter - Technical Support - Re: Cannot load this project with this software version: Cannot decode data

 on: January 19, 2021, 11:30:01 am 

Usually this message appears when you are trying to open your project in a version of Substance Painter older than the version you used to save the project last time. Is this your case here ? Did you switch versions ?

57

Substance Painter - Technical Support - Re: Substance Painter crashing

 on: January 19, 2021, 11:25:14 am 

I separated your post into new topic since the previous one was old.
So please follow the guidelines on how to report an issue: https://forum.substance3d.com/index.php/topic,22451.0.html

58

Substance Painter - Technical Support - Re: Wacom tablet pressure in mouse mode

 on: January 19, 2021, 11:21:23 am 

According to Froyok, it should be possible to use a Wacom Intuos tablet in mouse mode and still have pressure support.

I'm not sure where I said that, but it looks like I was mistaken.
I have looked around and it seems Windows Ink doesn't support pressure when a tablet is in mouse mode, which means you won't get pressure in Substance Painter too.

59

Substance Painter - Technical Support - Re: Substance painter crashing

 on: January 19, 2021, 11:17:23 am 

Did you take a look at our support pages ?
https://docs.substance3d.com/spdoc/technical-issues-162005746.html

60

Substance Designer - Technical Support - Re: Fonts installation

 on: January 19, 2021, 11:12:01 am 

Substance Painter doesn't have any font tool.
Moving this thread over the Substance Designer section.