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Messages - pcote

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I almost never posted anything on Allegorithmic Forums but felt I needed to stop working to write to you guys, now.

Seriously guys, this is the worst that could happen. All Adobe softwares that people were trusting in the past are now buggy, bloated, slow, full of shiny features. All they do is releasing new features to justify selling more. Ask the shareholders!

Since about 2 or 3 years, I made the hard decision to slowly migrate away from Adobe. The only thing that gets me glued to Adobe today are the clients who won’t dare move forward.

You guys should have asked your loyal users if you needed help. Adobe will, very slowly, eat you from the inside and leave an empty, shallow shell once known as Allegorithmic.

This is a very, very sad day.

Hello Allegorithmic,

I also have the same problem. When clicking any of those tabs, B2M crashes:
- Metallic
- Normal
- Height
- Ambiant occlusion

I've tried with both OpenGL and SSE2 engine and it crashes no matter what.

Could you please have a look at this? Right now, only Substance Painter seems to be usable on Mac.

Thank you.

P.S: I have a Mac Pro 2010, 12 cores 2,66 GHz with a GTX 780 and 64 GB of RAM, using macOS Sierra 10.12.3.

Hello Celine,

Yes, I did send a crash report.

In fact, I don't even have time to see the splash screen, it crashes like 0.1 second after I launch the software.

I'll be waiting for more instructions.

Thank you very much for your help!


Hi Philippe,

We are investigating on this issue but I need someone to send a crash report to get back a callstack.
So did you send a crash report ?
If no, can you launch Designer and create a new substance.
After crashing, relaunch Designer. The crash report window will appear.
Fill the description with 'crash creating a new sbs' and send it.
I will receive your log file and your callstack.
I will contact you back using your mail.

Thanks ! :)

Hello Allegorithmic,

I just bought the 3 products bundle on Steam Mac and Substance Designer crashes on startup. The 2 other softwares are running fine. I also downloaded the trial just to make sure but it also crashes.

Any help on why it crashes and how to solve it?

Thank you very much,
Philippe Côté

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