Topics

1

Substance - Purchases & Licenses - Cannot download installs

 on: August 08, 2017, 02:38:15 pm 

From my account page, I cannot access the os specific downloads. I click the link and it just loads.... never opens. 2 days now. What's going on? Thanks.

2

Substance Designer - Technical Support - Crash when opening any file

 on: December 23, 2016, 10:59:33 am 

Substance designer stops working when I try to open any file, sbs, sbsar, new old. Additionally, double clocking on an sbsar file opened substance player, but it never loaded the substance, just black. So I downloaded the player again and installed it. Now double clocking on a sbsar doesn't even open the player.

What's going on. Log file attached. Thanks.

Edit: I went to uninstall 5.6 and reinstall 5.5 and I noticed 5.5 hadn't been uninstalled. The same with the player. Uninstalling everything, rebooting, reinstalling did not fix the problem. I have been using this regularly, almost daily. Windows update?

3

Substance Designer - Discussions - Add Alpha channel

 on: November 27, 2016, 10:11:28 pm 

I've imported an image that doesn't have an alpha channel. I need to add an alpha channel. I've tried the RGB-A Merge node without success. Although i'm not sure i'm setting it up correctly. How would I go about doing this? Thanks.

4

Substance Designer - Discussions - Normalize pixel color

 on: August 28, 2016, 07:17:33 pm 

I am combining R, G, B & A channels and I need the final pixel color to add up to 256, or 1 normalized. Is there a filter or way of blending them to accomplish this. Thanks.

5

Substance Designer - Discussions - Splat Map - Blend Mode?

 on: August 20, 2016, 09:21:47 pm 

I'm trying to create a splat map by blending together R, B, G & A channels, but i'm not getting the results I need. Has anyone worked out a graph that will do that? Thanks.

6

Substance Painter - Technical Support - Painter upgrade vs Live path?

 on: March 20, 2016, 12:43:27 pm 

I have the bundle i guess it's called now. I want to upgrade to Painter 2, but i'm confused about the best way of doing that. How does the Rent-to-own work? Is it an easier way to keep everything up to date?

7

Content - Substance Share - Monthly drop originazation

 on: December 27, 2015, 11:11:44 am 

I'm trying to get caught up on the downloads, but there doesn't seem to be an easy way to go to a specific month. Monthly Drops then organizing by date puts this month on top, but the next row down is from March. I'm left randomly clicking and checking the breadcrumbs. Am I missing something? Thanks.

8

Substance Painter - Technical Support - Edge Generators not finding edges

 on: October 10, 2015, 03:29:39 am 

When I add anyone of the Generators that is supposed to use the mesh edge, it applies it to the entire mesh. It doesn't seem to be able to find the edge. What am I missing? Thanks.

9

Substance Painter - Technical Support - Preserve mesh normals

 on: October 04, 2015, 04:46:29 pm 

How do I preserve the mesh/edge normals of a model. In Maya the edges are set to hard. Thanks.

10

Substance Painter - Technical Support - Failed to load 3D scene

 on: September 30, 2015, 03:47:27 am 

Frequently I get the error "Failed to load 3D scene. FBX : Could not import scene properly." What might be causing this? Where can I begin troubleshooting? Thanks.

11

Substance - Purchases & Licenses - Indy to Live path -> substance Drops

 on: September 02, 2015, 11:06:48 am 

I have an Indy license and I own the substance database. Live had replaced the Indy products and I get occasional emails about substance drops for Live users. Do I have access to those substances? What will happen to my Indy license at the next major update? My understanding in Live is a pay-to-own arrangement. But since I bought the Indy products outright, do I have access to substance Live? Thanks.

12

Substance B2M & Substance Player - Substance Player - Export to bitmap - Height - .PNG - Unity

 on: April 15, 2015, 02:11:22 pm 

I use the viewer to create texture sets for materials where I can't use substances directly. When I export Diffuse, Specular, Normal and Height as PNG files, the Height cannot be read by unity. I created a bug report a long time ago, but It's still a prolem. The image can be read by other applications, just not unity.

13

Substance Designer - Technical Support - 3D/2D preview resolution

 on: April 15, 2015, 01:39:03 pm 

Sometimes my preview gets stuck in a very low resolution. Is there a way to refresh them?

14

Substance Designer - Technical Support - RGB-A Merge

 on: March 29, 2015, 09:32:34 pm 

I need to get a black alpha channel into the diffuse output. The output is set to RGBA. But the RGB-A node seems to be applying the alpha to the image instead of combining it. I am trying to do something similar to the post in the link. Can anyone help? Thanks!

15

Substance Integrations - Unity - Height

 on: March 19, 2015, 10:16:54 am 

I'm getting a weird thing with height in Unity. It's tiered, for lack of a better description. It looks fine if you look at it straight on, and any angle and you see distortion. I was getting this in Unity4 and now 5. Is there something I need to do to my graph in DS? Thanks.