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Messages - dwdesign

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Hello,

I'm testing Substance subscription as I'm thinking of getting it but having trouble with Substance Alchemist 2020.3.0. The software appears to be installed however when launching the program, it throws an error message about Substance didn't close properly and it requested user to send a bug report. However I'm unable to send a bug report as I cannot do anything to the error window other than force closing it which force close everything else related to Substance Alchemist.

I believe this issue is due to another "invisible" pop up that should be on top of the bug window to verify you have license for Substance Alchemist (Just like how it prompts user after installing Substance Painter). Since I cannot verify my license and this bug report window is persistent, I'm on a loop.

Also fyi if I do ALT + TAB I can sort of "see" the license verification window but selecting it via ALT + TAB does nothing.

I have tried uninstalling the program 3 times. I even tried to delete roaming data files related to  ~/AppData/Roaming/Allegorithmic/Substance Alchemist


I tried reaching out to Adobe Support but they advised they do NOT support this product via chat and recommend me to use Substance community instead (So far it seems like Adobe doesn't want me to buy this product).
If anyone else have this issue and successfully resolve it, please assist.

Thank you.

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Update 11/14/20
Found a way to resolve this.
Incase anyone else have problem:
1. Uninstall Substance Alchemist
2. Delete these 2 folders:
~/AppData/Local/Allegorithmic/Substance Alchemist
~/AppData/Roaming/Allegorithmic/Substance Alchemist
3. Restart computer
4. Reinstall Substance Alchemist


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