Author Topic: Unable to load mesh - Dead in the water  (Read 2522 times)

I just got a copy of Substance Painter 2 and I'm having extreme difficulty even getting started, as I am unable to load a mesh.

I use menu to start a new project, select a template, etc and select my mesh, then press the OK button.

The only message I get is:
[Scene 3D] Failed to load 3D scene,
Unable to open file <my file name>

The mesh is made in Blender and I have tried several export formats (.fbx, .obj, .mtl, .x, .3ds, .stl, .raw, .m3d) but it is the same results every time.

The meshes are there, I can re-import them into Blender, so they aren't corrupt.

Are there any error messages somewhere with more information?

Is there something I'm missing?

SP2 looks really impressive, but if I can't even load a mesh, it is completely useless to me.

Solved my problem.  SP2 doesn't like loading from network addresses, and my mesh was in a network folder.

Thanks anyway.

BTW:  SP2 should REALLY support something this simple or at least give meaningful error messages.

That's something that is covered in our general FAQ : https://support.allegorithmic.com/documentation/display/SPDOC/FAQ
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Painter doesn't support network paths. Why is that?

Having to map a network location to a specific drive letter (which Painter apparently supports) is not a good idea. Problems will arise when you try to load a file from another computer that doesn't have the location mapped to the same driver letter.

We didn't want to support networked path unless they are mounted because of the way the multi-platform code works I believe. That was a developer choice.
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Perhaps you can help me sort out my issue which is not related to a network unc path.

https://forum.allegorithmic.com/index.php?topic=8505.msg47851#msg47851

UPDATE FOUND ANSWER HERE:https://forum.allegorithmic.com/index.php?topic=6867.0
Last Edit: May 16, 2016, 07:09:52 pm