Unable to load mesh - Dead in the water

[stukenny]

I just got a copy of Substance Painter 2 and I'm having extreme difficulty even getting started, as I am unable to load a mesh.

I use menu to start a new project, select a template, etc and select my mesh, then press the OK button.

The only message I get is:
[Scene 3D] Failed to load 3D scene,
Unable to open file <my file name>

The mesh is made in Blender and I have tried several export formats (.fbx, .obj, .mtl, .x, .3ds, .stl, .raw, .m3d) but it is the same results every time.

The meshes are there, I can re-import them into Blender, so they aren't corrupt.

Are there any error messages somewhere with more information?

Is there something I'm missing?

SP2 looks really impressive, but if I can't even load a mesh, it is completely useless to me.

[stukenny]

Solved my problem.  SP2 doesn't like loading from network addresses, and my mesh was in a network folder.

Thanks anyway.

BTW:  SP2 should REALLY support something this simple or at least give meaningful error messages.

[Froyok]

That's something that is covered in our general FAQ : https://support.allegorithmic.com/documentation/display/SPDOC/FAQ

[volker]

Painter doesn't support network paths. Why is that?

Having to map a network location to a specific drive letter (which Painter apparently supports) is not a good idea. Problems will arise when you try to load a file from another computer that doesn't have the location mapped to the same driver letter.

[Froyok]

We didn't want to support networked path unless they are mounted because of the way the multi-platform code works I believe. That was a developer choice.

[scott.element]

Perhaps you can help me sort out my issue which is not related to a network unc path.

https://forum.allegorithmic.com/index.php?topic=8505.msg47851#msg47851

UPDATE FOUND ANSWER HERE:https://forum.allegorithmic.com/index.php?topic=6867.0